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Partner Relationship Manager
3 months ago
The Expert Partner Relationship Manager is responsible for managing a portfolio of technology and/or consulting partners within nCino's ecosystem.
This role leads efforts in relation to vetting and onboarding potential partners, business development and go-to-market strategies of existing partners, as well as ensuring the whole ecosystem is well-equipped to sell and deliver at scale.
It requires robust cross-team collaboration across nCino departments including, but not limited to, Sales, Marketing, Product Development, and Customer Success to enhance the depth and scale of our consulting and technology partnerships.
Additionally, this role will act as a senior mentor and lead for the team – coaching less experienced Relationship Managers, onboarding new teammates, and providing ongoing support and advice.
Externally, this role serves as the nCino champion for our partner ecosystem and is expected to cultivate relationships, problem solve and drive growth and expansion opportunities across all facets of the partnership.
Essential Job Functions
Manage and own the overall relationship between nCino and it's more complex partner(s).
Responsible for vetting and onboarding of new partners
Provides mentorship and guidance to colleagues, transfers knowledge and domain skills, and actively supports onboarding and growth in teammates.
Performs risk management and mitigation, with the aim of helping both our partners and nCino to reliably achieve revenue and customer satisfaction goals.
Build relationships with key leaders in nCino to understand product strategy and corporate goals which influence the partner relationships and program strategy.
Establish deep relationships with key executives at all partners across the region and drive relationship building activities between our partners and internal teams.
Lead annual account planning sessions to cover all facets of the partnership – pipeline and forecasting, marketing activities including go-to-market initiatives, architecture and delivery reviews and feedback, etc.
Establish and track all contractual documentation – such as non-disclosure agreements, partnership and alliance agreements, referral and reseller agreements, and training or enablement paperwork.
Educate our partner ecosystem on nCino's roadmap and future product strategies, ensuring any concerns or product ideas are escalated to the nCino product team to ensure a feedback loop.
Establish and own a forward-looking plan and coordinate technical support of partner owned orgs, integrations, enablement activities, and sales tools.
In addition, accurately estimating project timeframes and costs which are established in line with nCino project methodology and best practices.
Act as the Liaison between partner(s) and various nCino departments including Sales, Product Development and Engineering teamsCoordinate feedback loop from partners to nCino product teams around product ideas, concerns, and challenges within the nCino platform.
Identifies opportunity areas and leads internal team initiatives to continuously improve with an eye for global scalability and consistency.
Recognized within nCino as a subject matter expert and sought out by leadership outside of the department for guidance on matters of organizational significance.
Has perspective on successful partnerships and provides guidance to the organization in partnership with key stakeholders and leaders throughout the organization.
Business Development, Marketing, and Sales
Work with nCino marketing team to lead definition of joint go-to-market strategies and marketing needs based on the success criteria for the individual partner, ensuring it ties back to nCino's product and corporate strategy.
Enable the ecosystem with nCino's sales approach, positioning, and value propositions.
Work with internal sales leadership and individual sales reps to manage partner pipeline and drive qualified leads.
Coordinate partner marketing activities including conferences, white papers, webinars etc. as part of a broader marketing framework and measured against defined success metrics.
Influence buy-in and alignment across Sales and Product leadership for new and existing partner relationships with clear success metrics defined annually, by region.
Delivery
Mobilize and enable the ecosystem with nCino's expectations around implementation best practices and establish ways-of working with a continual improvement mindset.
Work with Professional Services teams to establish review cadences with partners and customers to continually drive best practice partner delivery.
Have a strong understanding of the technology partner's delivery if the partner built and owns the integration to nCino.
Process and administer salesforce orgs with nCino packages to partners.
Coordinate and collaborate with Partner Relationship Managers from other regions to ensure nCino's Partner Program is consistent and scalable.
Product Development & Engineering
Educate our partner ecosystem on nCino's roadmap and future product strategies
Liaison between partner(s) and nCino product development and engineering teams
Coordinate partner product ideas and concerns with nCino product teams
Drive alignment among technology partner(s) and PDE stakeholders to deliver on product strategy.
Minimum Requirements
Bachelor's Degree with 12+ years of Relationship Management, Banking, Consulting or Software experience, or equivalent combination of education and experience.
Proven track record of project management with ability to demonstrate successful outcomes.
Strong listening skills and impeccable verbal and written communication skills.
Problem solving mindset (inquisitive) with eye on continual improvement.
Flexible demeanor with strong situational adaptability.
Adept at conflict resolution and ability to think through/resolve complex scenarios.
Travel
Position requires up to 50% domestic and international travel.
PREFERRED REQUIREMENTS (if Any)
Bi-lingual
Consulting or FinTech experience
Salesforce experience, knowledge of the platform
FinTech Ecosystem Experience At SaaS Company
Process reengineering background
Banking experience
If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.
nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success.
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