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Renewals Manager
3 months ago
Worktype:
Contract/TempLocation
:
Sydney
The Company**I am partnering with a global, sophisticated SaaS vendor focused on helping teams swiftly tackle incidents and maintain optimal digital experiences.
To do that they rely on best-in-market, versatile predictive algorithms that protect organisations of all sizes, their users, reputation and revenue/profit sources.
Off the back of their own market wins in the Asia Pacific region, they are intent on continuing supporting its customers through in-country CS and Renewals professionals to deliver on their promise.
The Renewals Manager / Key Responsibilities
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Devising and acting on quarterly renewal plans for your customer set.
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Maintaining the cadence and actions for all renewals in recurring 90 day periods
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Owning monthly and quarterly renewals and net retention to a specific quota
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Using the available platforms and data to understand customer adoption and renewability of the existing ones
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Engaging customers across all appropriate media to understand their current status, address their issues and ensure their on-time renewals
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Tracking and reporting on key metrics for renewals, which should lead to accurate sales forecasts in Salesforce
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Communicating risks clearly and taking the lead in developing resolution strategies
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Sharing with executive management the true status of renewals and engage them as needed to address risks
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Identifying upsell opportunities and partnering with the sales team to drive upsells as part of renewals.
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The Renewals Manager / Key Requirements
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2-5 years of experience, ideally in a renewals role
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Prior experience working with customers in a quota-carrying role
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Experience developing Customer relationships as an account manager, inside sales team (or renewals team, for sure)
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Working well under pressure, with a results orientation, as part of a cohesive team
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Good working use of Salesforce. managing subscription SaaS sales cycles through the CRM
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Be able to show a track record of success, and demonstrate a desire to achieve
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Is This You?
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I would love to share more with you if you are genuinely interested in the role and you feel you meet the position criteria.
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Thank You
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Reference Number:
590771_7Profession and Role**:
Customer Success | Customer Success ManagerDate Posted**:
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