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Renewals Account Manager

2 months ago

Sydney, New South Wales, Australia ELMO Software Full time

About the Opportunity

We are seeking a highly motivated and results-driven Renewals Account Manager to join our dynamic team at ELMO Software. As a key member of our sales team, you will be responsible for managing key customer accounts, promoting adoption, and ensuring renewals.

Key Responsibilities:

  • Client Relationship Management: Develop and maintain strong relationships with our valued customers, serving as the primary point of contact for renewal inquiries and ensuring their satisfaction.
  • Renewal Process Management: Proactively handle contract renewals, prepare proposals, and remove barriers to retention, driving subscription renewal revenue and managing the sales cycle.
  • Customer Satisfaction: Ensure client satisfaction by resolving issues promptly and promoting high customer happiness, fostering a positive and loyal customer base.
  • Product Knowledge: Maintain in-depth knowledge of our HR SaaS products and provide valuable insights to clients, positioning our solutions as the best fit for their business needs.
  • Quota-Based Role: Drive subscription renewal revenue, manage the sales cycle, and ensure accurate pipeline forecasting, meeting and exceeding sales targets.
  • Strategic Sales & Order Management: Handle deals, encourage multi-year contracts, finalize quotes, and foster customer advocacy, driving business growth and revenue expansion.

Desired Skills and Experience:

  • Bachelor's degree in Business, Marketing, Human Resources, or a related field.
  • 3+ years in renewals, account management, sales, or customer success, preferably in SaaS.
  • Proven track record of managing client relationships and achieving renewal targets.
  • Excellent communication, negotiation, and interpersonal skills; adept at building relationships and trust.
  • Strong organizational skills, attention to detail, and an analytical, data-driven approach to decision-making.
  • Proficiency with CRM software and other relevant tools; knowledge of HR practices is preferable.
  • Strategic thinker with the ability to develop and implement customer success strategies; committed to delivering exceptional customer experiences.