PT Customer Lead

2 weeks ago


Mackay Regional, Australia Food Lion Full time

Address: USA-VA-Victoria-950 Main Street

Store Code: Store 02104 Front End

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE


To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.

To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.

DUTIES AND RESPONSIBILITIES

Responsibilities:

  • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
  • Greet each customer and uses his or her name whenever possible
  • Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
  • Check the bottom of every cart and under all baby seats for items before completing an order
  • Follow correct bagging procedures for the correct use of bags by type
  • Scan customers' order and handles the payment transaction, per standard practice
  • Avoid personal conversations with other associates when customers are present
  • Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
  • Follow procedures for refunds and error correction
  • Make every attempt to maintain accurate cash control
  • Follow procedures and performs overrides
  • Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
  • Maintain alertness and call for assistance when needed to service customers per service standards
  • Check prices quickly and accurately
  • Is courteous and helpful to other associates
  • Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
  • Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
  • Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
  • Report any register malfunction to the Customer Service Manager or MOD
  • Ensure the MVP savings center KIOSK is filled with paper and properly working
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Notify QA of any cleaning issues or maintenance required on front end
  • Successfully complete computer-based training (CBT) and training aid courses
  • Perform the task of cashier when scheduled or as needed per the surge plan guidelines
  • Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
  • Perform the task of Food Lion To-Go Runner when scheduled or as needed.
  • Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
  • Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
  • Perform all other duties as assigned
QUALIFICATIONS

  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
PHYSICAL REQUIREMENTS

  • Ability to use computers, smart devices, and other communication systems required to perform job functions
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Pull or push up to 75 lbs. on occasion
  • Stand 100% of the time, frequently walking short distances
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
  • Have sufficient visual ability to check ID cards, checks, invoices and other written documents


Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Job Requisition: 373251_external_USA-VA-Victoria

#J-18808-Ljbffr

  • Mackay Regional, Australia Food Lion Full time

    Address: USA-VA-Victoria-950 Main Street Store Code: Store 02104 Front End Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957.Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast, easy, flexible...


  • Mackay Regional, Australia Fitrec Full time

    Victoria, AustraliaGreat customer service is essential at Core24 Clubs. As a customer service Consultant you will help members begin their journey towards becoming faster, stronger, and fitter versions of themselves.A Great Career Opportunity For The Right Person:Core24 Health Clubs5 Great clubs: Frankston, Frankston Sth, Carrum Downs, Somerville,...


  • Mackay Regional, Australia Food Lion Full time

    Address: USA-VA-Victoria-950 Main Street Store Code: Store 02104 Grocery Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSEProvide quality customer service...

  • Supply Officer

    2 weeks ago


    Mackay Regional, Australia Beleura Private Hospital Full time

    Precision, Care, Excellence: Your Theatre Registered Nurse Journey Begins Here - Clinical Enhancement Program Starting August 2024: Support and guide patients admitted to the Eating Disorder Program, helping them navigate to facilitate recovery. Full-time or Part-time role Work for a leading private healthcare company Utilize your skills and experience to...

  • UX Lead

    2 weeks ago


    Mackay Regional, Australia EnergyAustralia Full time

    About UsGlobally, the energy industry is undergoing a significant transformation towards a sustainable future, with companies adapting their business models to remain relevant and profitable. As one of the leading energy providers in Australia, we are dedicated to driving and accelerating the shift towards clean energy for all.Our ability to fulfill this...


  • Mackay Regional, Australia Food Lion Full time

    Address: USA-VA-Victoria-950 Main Street Store Code: Store 02104 Deli Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSEProvide quality customer service...


  • Mackay Regional, Australia Caterpillar Financial Services Corporation Full time

    Career Area:Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other.We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.We don'tjust talk about...

  • Delivery Lead

    2 weeks ago


    Mackay Regional, Australia Officeworks Ltd Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: At Officeworks we make bigger things happen.Our customers, our team, and our community are our heart and soul.And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each...

  • Lead Business Analyst

    2 weeks ago


    Mackay Regional, Australia AusNet Services Full time

    When you choose Aus Net, you'll join genuine people working together making Real.Progress At Aus Net, we're the link between renewable energy sources and local communities, playing a key role in the clean energy transition and providing essential energy to every Victorian family.Help us lead the way, while enriching your career with real people who encourage...


  • Mackay Regional, Australia Thermo Fisher Scientific Inc. Full time

    Job DescriptionAbout usThermo Fisher Scientific Inc. is a leading company in the field of science, striving to make the world Healthier, cleaner and Safer. Our aim is to empower our clients to achieve their goals efficiently. Whether it's advancing life sciences research, tackling complex analytical obstacles, enhancing patient diagnostics and treatments, or...


  • Mackay Regional, Australia Energyaustralia Full time

    About Us Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable.As one of Australia's largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation for...

  • Lead Business Analyst

    2 weeks ago


    Mackay Regional, Australia AusNet Services Full time

    When you choose AusNet, you'll join genuine people working together making Real. ProgressAt AusNet, we're the link between renewable energy sources and local communities, playing a key role in the clean energy transition and providing essential energy to every Victorian family.Help us lead the way, while enriching your career with real people who encourage...


  • Mackay Regional, Australia The Reject Shop Full time

    Apply now Job no: Work type: Full time Location: Victoria Categories: People and Culture (HR) As we continue our growth journey in helping all Australians, we now have an opportunity for an experienced HR Leader to join our People and Culture team.As our newly created – Talent Acquisition Lead role, you will lead and coach the Talent team to ensure...

  • Technical Lead

    2 weeks ago


    Mackay Regional, Australia Ausnet Services Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Technical Lead - Terminal Stations Location: Victoria, Australia Employment Type:Permanent Full Time Description: Make a real difference and help shape our customers' Energy Future Hybrid working 2 days WFH Choose your office days Careers with Purpose...


  • Mackay Regional, Australia Kmart Group Full time

    Search by keyword (Marketing, Technology etc.) We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target.We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you'll feel the impact...

  • Technical Lead

    2 weeks ago


    Mackay Regional, Australia Ausnet Services Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Technical Lead - Terminal Stations Location: Victoria, Australia Employment Type: Permanent Full Time Description: Make a real difference and help shape our customers' Energy Future Hybrid working > 2 days WFH > Choose your office days Careers with...


  • Mackay Regional, Australia Woodforde Group Full time

    Your OrganisationBased in the South Eastern Suburbs of Melbourne, you will be joining a leading global organisation to assist their Customer Service TeamThis company are part of a large global group with locations spanning across 50 countries and over 15,000 employees. Specialising within the manufacturing and security solutions space, they have a down to...


  • Mackay Regional, Australia Unilever Brazil Full time

    About The Role...Identify customer & shopper insights - translate insights into business building opportunities within specific customers/channelsBuild account/channel specific Customer marketing plans to deliver category/brand objectives in conjunction with Brand Marketing Plan (IBMP)Work with Account managers to ensure excellence in in-store activation and...

  • Technical Lead

    2 weeks ago


    Mackay Regional, Australia Ausnet Services Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Technical Lead - Communications & Protection Location: Victoria, Australia Employment Type: Permanent Full Time Description: Make a real difference and help shape our customers' Energy Future Hybrid working > 2 days WFH > Choose your office days ...

  • Customer Service

    2 weeks ago


    Mackay Regional, Australia Willed Law Pty Full time

    Customer Service & General Office SupportWilled is an exciting start up making end-of-life planning simple, affordable, and accessible for all Australians.At Willed, we know how devastating a poorly planned death can be. Using human-centred technology backed by exceptional customer service, guidance and care, we deliver a range of market-leading Estate...