Customer Experience Communication Officer

2 weeks ago

Ipswich, Australia Ipswich City Council Full time

About us
Neighbouring the Queensland capital of Brisbane, Ipswich is both the state's fastest growing area and oldest provincial city.

It is a dynamic blend of rich heritage, proud communities, diverse landscapes and a lively energy all contributing to a region full of liveability and opportunity.


Ipswich City Council currently employs more than 1200 people and promotes a work place culture built on our values of communication, collaboration, integrity, efficiency and leadership.

Council teams operate across a range of industries delivering a wide range of services to the community, with one common purpose:

_'To proudly enhance the quality of life for our community'_
We achieve this by embedding our values in all that we do.

Our high performing teams are making a positive difference in the community and you can be a part of history in shaping the future of this region, which is a catalyst for major growth.


About the role
As the Customer Experience Communication Officer, you will be part of the Customer Experience team. You will be responsible for delivering marketing and communications across the Libraries and Customer Services Branch.

Some of your key responsibilities will include:

  • Designing, executing and managing content for the library virtual branch (i.e. website and online resource management) to ensure consistency with physical library offerings
  • Supervising and directing the installation of libraries and customer service styling, displays and signage, and undertaking outcome analysis and continuous improvement

About you
To be successful in this role you will have:

  • An excellent fit with our values of communication, collaboration, integrity, efficiency and leadership
  • Experience in the delivering communications across a variety of channels, including newsletters, social media, and direct community engagement
  • Graduate or postgraduate qualifications in a relevant discipline OR be pursuing such qualifications OR proven experience within the desired areas

What's on offer?


This is a part time position working 10 hours per week, Level 3-4 with an hourly rate commencing at $47.14 plus superannuation of up to 12.50%.


  • Joining Council as a key member of a team that is passionate and dedicated to building a positive, inclusive and constructive workplace culture
  • Genuine demonstrated commitment to flexible work
  • Four (4) weeks annual leave with 17.5% loading
  • Ongoing learning and development and career opportunities
  • A range of progressive health and wellbeing services


If you feel you are a good fit with our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.


How to Apply

Please submit:
- a cover letter of no more than 2 pages describing how and why your skills and experience will assist Council to achieve the results required for this role
- a resume of no more than 4 pages

Closing date: 28 May 2023, 4.30pm.


Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position (which may include police record checks).

Ipswich City Council is an Equal Employment Opportunity employer.

We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation or disability.

We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination and violence.

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