Digital Experience Officer
2 weeks ago
About us
Neighbouring the Queensland capital of Brisbane, Ipswich is both the state's fastest growing area and oldest provincial city.
It is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity.
Ipswich City Council currently employs more than 1200 people and promotes a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership.
_'To proudly enhance the quality of life for our community'_
We achieve this by embedding our values in all that we do.
Our high performing teams are making a positive difference in the community, and you can be a part of history in shaping the future of this region, which is a catalyst for major growth.
About the role
As the Digital Experience Officer, you will be part of the Digital Experience Team, and will be responsible for the technical support of our Libraries and Customer Service systems.
Some of your key responsibilities will include:
- Undertake project activities such as planning, process reviews, requirements gathering, analysis, testing, implementation, and creation of documentation.
- Analyse and present library and customer service data in automated and ad hoc reports to identify patterns and trends, providing relevant advice to the Libraries and Customer Services branch.
- Procure technologies and manage vendors relations, including monitoring and supporting large (greater than $500,000) multiyear contracts.
- Administer telephony systems for the organisation using Genesys and Microsoft Teams.
About you
To be successful in this role you will:
- have a knowledge of how systems interface within libraries and externally focussed customer service contact centres
- Issue of Blue Card and Positive Notice Letter (issued by the Queensland Government) or Exemption Card
- possess graduate or post-graduate qualifications in a relevant discipline or proven experience within the desired areas
- have substantial experience with Genesys or equivalent contact centre and customer experience systems
A pre-employment medical will be required for this role.
What's on offer?
This is a permanent full-time Level 5 position with a salary commencing at $90,018 plus superannuation of up to 12.25%.
- Joining Council as a key member of a team that is passionate and dedicated to building a positive, inclusive, and constructive workplace culture
- Genuine demonstrated commitment to flexible work
- Four (4) weeks annual leave with 17.5% loading
- Ongoing learning and development and career opportunities
- A range of progressive health and wellbeing services
If you feel you are a good fit with our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.
How to Apply
Please submit:
- a cover letter of no more than 2 pages describing how and why your skills and experience will assist Council to achieve the results required for this role
- a resume of no more than 4 pages
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position (which may include police record checks).
We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability.
We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.-
Digital Experience Officer
6 days ago
Ipswich, Australia Ipswich City Council Full time**About us** Neighbouring the Queensland capital of Brisbane, Ipswich is both the state’s fastest growing area and oldest provincial city. It is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. Ipswich City Council currently employs more than...
-
Digital Experience Officer
4 weeks ago
Ipswich, Australia Ipswich City Council Full time**About us** Neighbouring the Queensland capital of Brisbane, Ipswich is both the state’s fastest growing area and oldest provincial city. It is a dynamic blend of rich heritage, proud communities, diverse landscapes and a lively energy all contributing to a region full of liveability and opportunity. Ipswich City Council currently employs more than 1200...
-
Digital Experience Officer
4 weeks ago
Ipswich, Australia Ipswich City Council Full time**About us** Neighbouring the Queensland capital of Brisbane, Ipswich is both the state’s fastest growing area and oldest provincial city. It is a dynamic blend of rich heritage, proud communities, diverse landscapes and a lively energy all contributing to a region full of liveability and opportunity. Ipswich City Council currently employs more than 1200...
-
Digital Experience Officer
2 weeks ago
Ipswich, Australia Ipswich City Council Full timeAbout usNeighbouring the Queensland capital of Brisbane, Ipswich is both the state's fastest growing area and oldest provincial city. It is a dynamic blend of rich heritage, proud communities, diverse landscapes and a lively energy all contributing to a region full of liveability and opportunity.Ipswich City Council currently employs more than 1200 people...
-
Chief Digital Officer
2 weeks ago
Ipswich, South Dakota, Australia The State Of Queensland Full timeWe are currently seeking a motivated and experienced individual to backfill the Chief Digital Officer for 3 weeks Flexible, full-time opportunity As an advisor to the Executive Leadership Team the Chief Digital Officer will ensure West Moreton Health meets the highest standards in digital excellence.This role will lead the digital transformation agenda and...
-
Digital Communications Officer
2 weeks ago
Ipswich, Australia Ipswich City Council Full time**About Council** Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and oldest provincial city. Ipswich City Council contributes to our vibrant and growing region with teams operating across...
-
Digital Marketing Officer
2 weeks ago
Ipswich, Australia Ipswich City Council Full time**About us** Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and oldest provincial city. Ipswich City Council contributes to our vibrant and growing region with teams operating across various...
-
Digital Marketing Officer
2 weeks ago
Ipswich, Australia Ipswich City Council Full timeAbout usIpswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state's fastest growing city and oldest provincial city.Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries...
-
Digital Marketing Officer
2 weeks ago
Ipswich, Australia City of Ipswich Full timeAbout us Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state's fastest growing city and oldest provincial city. Ipswich City Council contributes to our vibrant and growing region with teams operating across various...
-
Digital Marketing Officer
1 month ago
Ipswich, Australia Ipswich City Council Full timeAbout us Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and oldest provincial city. Ipswich City Council contributes to our vibrant and...
-
Digital Health Informatics Officer
3 weeks ago
West Ipswich, Australia Queensland Health Full timeAbout the role The Digital Health Informatics Officer will provide support for the Clinical Information Systems across West Moreton Health (WMH) as part of the Digital Health team **The key responsibilities of the role include**: - Perform data maintenance across Digital Health systems, including ieMR and HBCIS, including merging of patient records in...
-
Digital Health Informatics Officer
2 weeks ago
West Ipswich, Queensland, Australia Queensland Health Full timeAbout the roleThe Digital Health Informatics Officer will provide support for the Clinical Information Systems across West Moreton Health (WMH) as part of the Digital Health teamThe key responsibilities of the role include:Perform data maintenance across Digital Health systems, including ieMR and HBCIS, including merging of patient records in HBCIS and the...
-
Digital Account Manager
2 weeks ago
Ipswich, South Dakota, Australia Unity Online™ Full timeWe have an exciting opportunity for aDigital Account Managerto join our team based inIpswich. The role will be a full time, permanent position.Unity Online, provide digital marketing solutions to small and medium sized businesses. The Digital Marketing Team work on commercially focused strategies to develop successful digital campaigns. This team work...
-
Digital Solution Analyst
2 weeks ago
Ipswich, Australia Ipswich City Council Full timeIpswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and oldest provincial city. Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries...
-
Marketing Officer
1 month ago
Ipswich, Australia people2people Full timeWestern suburbs location - onsite parking - Steeped in history and heritage, but focused on the future - Up to 85k plus super **The organisation** People2people have partnered with a highly regarded private education institution, based in the Western suburbs to source an experienced Marketing Officer to join their established and supportive team. Focused...
-
Marketing Officer
4 weeks ago
Ipswich, Australia people2people Full timeWestern suburbs location - onsite parking - Steeped in history and heritage, but focused on the future - Up to 85k plus super **The organisation** People2people have partnered with a highly regarded private education institution, based in the Western suburbs to source an experienced Marketing Officer to join their established and supportive team. Focused...
-
Customer Experience Communication Officer
3 weeks ago
Ipswich, Australia Ipswich City Council Full time**About us** Neighbouring the Queensland capital of Brisbane, Ipswich is both the state’s fastest growing area and oldest provincial city. It is a dynamic blend of rich heritage, proud communities, diverse landscapes and a lively energy all contributing to a region full of liveability and opportunity. Ipswich City Council currently employs more than 1200...
-
Customer Experience Communication Officer
2 weeks ago
Ipswich, Australia Ipswich City Council Full timeAbout usNeighbouring the Queensland capital of Brisbane, Ipswich is both the state's fastest growing area and oldest provincial city. It is a dynamic blend of rich heritage, proud communities, diverse landscapes and a lively energy all contributing to a region full of liveability and opportunity.Ipswich City Council currently employs more than 1200 people...
-
Marketing Officer
2 weeks ago
Ipswich, Australia people2people Full timeWestern suburbs location - onsite parking Steeped in history and heritage, but focused on the future Up to 85k plus superThe organisationPeople2people have partnered with a highly regarded private education institution, based in the Western suburbs to source an experienced Marketing Officer to join their established and supportive team. Focused on providing...
-
Bookkeeper / Office Administrator
4 weeks ago
Ipswich, Australia Found People Full timeImmediate Start Available - On Site Parking Available - Varied and Interesting Role with Growing Family Company **About the role** We are currently recruiting for an experienced Bookkeeper / Office Administrator to assist with the efficient operation of the office and store-room within a busy family owned and operated manufacturing company. - Flexible...