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Technical Claims Assistant

3 months ago

Melbourne, Victoria, Australia McLarens Global Full time

The Opportunity:


Due to continuing growth in our Melbourne office, we have an exciting opportunity for a full time Technical Claims Assistant.


Reporting to the Executive Loss Adjuster, your overall responsibility will be to provide support to Loss Adjusters and the central billing team, aiding the office's efficiency and productivity in the handling of claims.


This role is part of our Loss Adjusting pathway, providing an excellent opportunity to commence or progress your career in the Adjusting industry.


The Role:

Responsibilities include, but are not limited to:

  • Provide technical claims handling support
  • Undertake noncomplex fee earning case work, where appropriate
  • Liaise with Loss Adjusters to proactively support the management of claims from initial setup to conclusion
  • Acknowledge and notify associated parties of new claims
  • Transcription of dictation as required
  • Liaise with the insured, insurers, brokers and any other stakeholders, to ensure optimum service levels and to become a point of contact, where needed
  • Undertake general office administrative duties in accordance with company standards as required, such as diary management, booking appointments, allocating post to files, scanning documents, photocopying and filing, stationery orders and banking
  • Format and issue technical reports in compliance with professional standards and internal guidelines and in accordance with agreed timescales
  • Deal with internal and external queries in a professional manner and accurately record conversations/messages
  • Ensure compliance with financial procedures, such as the invoicing process
  • Ensure data is accurately input in order to achieve high standards of data integrity and information management
  • Run, check, analyse and distribute reports as required
  • Assist with the preparation of client and business presentations
  • Participate and contribute to projects as required
  • Preparing reports and correspondence for key stakeholders involved in the claim
  • Documenting and scheduling marketing activities
  • Compiling, updating and maintaining client documentation and spreadsheets
  • Review, interpret, create technical reports for submission to client ensuring accurate presentation of information and data collection
  • Monitor progress of assignments and proactively assist with management of assignments to ensure compliance with SLAs
  • Liaise with key stakeholders to assist in management of assignments and responding to matters raised
  • Arrange and provide on the job training and supplementary training when required for employees of McLarens
  • Other ad hoc duties as required

Knowledge and Experience:

Essential:

  • Strong administration skills, with previous experience in administrative and/or support roles
  • Highly organised, with the ability to multitask and selfmanage a varied workload with changing priorities
  • A strong team player, with excellent interpersonal and communication skills
  • Ability to deal professionally at all times with clients, policyholders and third parties
  • Experience of coordinating complex activities for a team of individuals
  • Experience working in a time pressured and busy environment and managing competing priorities

Desirable:

  • Previous insurance industry experience would be advantageous but is not required