Aps3 Participant Support Officer

1 week ago

Sydney, New South Wales, Australia Chandler Macleod Full time

Chandler Macleod is the leading provider of temporary contractors to the Federal, NSW and local Government and has partnered with these Departments and Agencies for more than 25 years.

Chandler Macleod is currently recruiting for an experienced

APS3 Participant Support Officer to join a leading Federal Government agency. This is an immediate start with a contract term of

12 months and based in Surry Hills

Role description:

Responsibilities may include but are not limited to:

  • Managing and resolving participant matters by actioning planning tasks as per the Agency.
  • Providing counter/reception support for the local office including participant enquiries in the selfhelp kiosks and online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the Business systems.

Key skills required for role:

  • Very good skills and knowledge of Microsoft Office Suite, Teams, and use of CRM systems
  • Excellent verbal and written communication
  • Deliver effective customer service and quality, accurate outcomes.
  • Must have previous administration experience.

Desirable skills:

  • Confident organising meetings, compiling agendas, taking minutes and organisation of Outlook calendars.
Please note that to be eligible for this position you must be an

Australian Citizen.
If you are interested in the position, then please click on the
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