APS 3 Participant Support Officer

1 week ago

Sydney, New South Wales, Australia Talent International Full time

Talent International is currently recruiting for an APS 3 Participant Support Officer to work for one of our Federal Government clients based in Broken Hill. The position is 12-month contract role with the possibility of extension.The role is paying $37.36/hour + Super.

7.6 hours per day and 38 hours per week

The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing workflow for their role and producing work that is subject to regular monitoring by more senior client positions within their management structure.

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Responsibilities may include but are not limited to:

  • Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
  • Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and Client's online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Managing the team shared email inbox, appointments and telephone enquiries.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the client's Business systems.

Required Skills:

  • Must be an Australian Citizen
  • Customer service
  • Communication
  • Organization and time management
  • Attention to detail
  • Resolving enquiries
  • Coordinating appointments
  • Managing team communication
  • Recording feedback

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on / for a confidential discussion.

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