Aps3 Service Support Officer

2 weeks ago

Sydney, New South Wales, Australia Chandler Macleod Full time
Chandler Macleod are currently recruiting a Service Support Officer for our Federal Government Client.

This role is to provide operational and administrative support which may include a mix of front reception, telephone, administration, procedural, information technology and other service delivery activities.

Front-line customer service role with clients who may be facing significant or complex challenges.

Benefits and Culture:
Enjoy a 12-month initial contract with a opportunity of extension

Competitive rate plus superannuation

A supportive, inclusive, and respectful professional environment

Rewarding client and professional relationships

Genuine opportunity to make a difference

About the role:
Provide customer service as an initial point of contact

Process referrals, reschedules and cancellations

Be available to work in a rostered environment and adhere to work schedules.

Ensuring escalated cases are identified and promptly transferred to an Intake Clinician.

Liaison with internal and external stakeholders in relation to the service provided by the Client Assist Contact Centre.

Relevant and quality record keeping and documentation regarding client information.


Ensuring compliance with Open Arms Client Assist Contact Centre and clinical practice policy, including the mandated use of specific clinical forms/templates.


Support the ongoing range of quality improvement approaches within the Client Assist Contact Centre, including identifying opportunities for business and process improvement, offer solutions and support change.

Exercise appropriate delegations in accordance with legislation and guidelines.

Mandatory skills and experience:
Excellent written and spoken communication skills

Proven expertise in analysing and evaluating client needs, and tailoring services accordingly

Ability to manage workload with competing priorities

Ability to make meaningful connections with the community, government and other services

High level of relevant computer literacy

Ability to identify, respond, and escalate sometimes challenging customer interactions

Proven experience dealing with clients in a respectful, discreet and professional manner

Applicants must hold an Australian citizenship

  • Administration Officer Aps3

    2 weeks ago

    Sydney, New South Wales, Australia Hudson Australia Full time

    We are looking for new talent for our client at an APS3 Level Administrator. This job is a contact position with the possibility for extensionWe are looking for new talent for our client at an APS3 Level Administrator. This job is a contact position with the possibility for extension- Penrith location, near public transport:Full time hours until the end of...

  • Aps3 Participant Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Chandler Macleod Full time

    Chandler Macleod is the leading provider of temporary contractors to the Federal, NSW and local Government and has partnered with these Departments and Agencies for more than 25 years.Chandler Macleod is currently recruiting for an experiencedAPS3 Participant Support Officer to join a leading Federal Government agency. This is an immediate start with a...

  • Aps3 Participant Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia DFP Recruitment Services Full time

    Job description:- Federal Government opportunities in Surry Hills, Burwood, Penrith & Charlestown: Initial 12-month contract with possibility of extension:- $36.27 per hour + superOur Client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to disability is currently seeking APS3 Participant...

  • Aps3 Administrative Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Chandler Macleod Full time

    Chandler Macleod is the leading provider of temporary contractors to the Federal, NSW and local Government and has partnered with these Departments and Agencies for more than 25 years.Chandler Macleod is currently recruiting for aAPS3 Administrative Officer to join a leading Federal Government Agency. This is on a12-Month contract with potential for...

  • APS 3 Participant Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Talent International Full time

    Talent International is currently recruiting for an APS 3 Participant Support Officer to work for one of our Federal Government clients based in Broken Hill. The position is 12-month contract role with the possibility of extension.The role is paying $37.36/hour + Super. 7.6 hours per day and 38 hours per week The APS3 Participant Support Officer is a team...

  • Administration Support Officer

    2 weeks ago

    Sydney CBD, New South Wales, Australia DFP Recruitment Services Full time

    Job description:- Federal Government opportunities in Sydney CBD: Minimum 6 month contracts available with possibility of extension:- $38.91 hour + superOur client is currently seeking APS3 Administrative Support Officers to join their team. The Administrative Support Team provides a range specialist and general administrative support services to Federal...

  • Legal Support

    2 weeks ago

    Sydney, New South Wales, Australia Australian Government Full time

    Legal Support roles - Ongoing (non-ongoing positions may be offered) Legal Administrative Assistants (APS3), Legal Assistants (APS4) and Senior Legal Assistants (APS5) CanberraAGS is seeking expressions of interest for Legal Support roles in our Canberra office.About usAustralian Government Solicitor (AGS) is the Australian Government's central legal...

  • Aps3 Administrative Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Adecco Full time

    Located in Sydney CBD Ability to obtain Baseline ClearanceThe Administrative Support Officer (ASO) is responsible for providing a range of general administrative support services to the legal practice, including case administration, case preparation and witness coordination.Client DetailsOur client is a high profile Federal Government...

  • Aps3 Administrative Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Adecco Full time

    Federal Government Located in Sydney CBD Must be an Australian CitizenThe Administrative Support Officer (ASO) is responsible for providing a range of general administrative support services to the legal practice, including case administration, case preparation and witness coordination.Client DetailsReputable Federal Government AgencyDescriptionPrimary...

  • Legal Support and Administrative Assistants

    2 weeks ago

    Sydney, New South Wales, Australia Australian Government Full time

    Legal Support Administrative Assistant (APS2), Legal Administrative Assistant (APS3) and Legal Assistant (APS4) Full- time roles in SydneyOpportunities exist for full-time ongoing and non-ongoing legal administration roles in our Sydney office.About usAustralian Government Solicitor (AGS) is the Australian Government's central legal practice and part of the...

  • Reporting Support Officer Aps3

    2 weeks ago

    Sydney, New South Wales, Australia The Workplace Gender Equality Agency Full time

    Why this role mattersOur Reporting Support Officers work collaboratively as part of the Frontline Support team to provide first level support and advice on how organisations comply with their reporting requirements under the Workplace Gender Equality Act 2012 (Act). This includes guidance on how to submit reports using our customer reporting portal and...

  • Student Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • Student Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • Student Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • Administrative Assistants and Legal Administrative

    2 weeks ago

    Sydney, New South Wales, Australia Australian Government Full time

    Legal Support Administrative Assistant (APS2) and Legal Administrative Assistant (APS3) Fulltime roles in PerthOpportunities exist for full-time ongoing and non-ongoing legal administration roles in in our Perth office.About usAustralian Government Solicitor (AGS) is the Australian Government's central legal practice and part of the Attorney-General's...

  • Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Information Security Support Officer- **Role Type**: Temporary (9 months) with possibility for extension- Grade: 3/4- Salary:Starting at $75,992 base +10.5% superannuation- Location: Sydney, Remote within NSWWho we areThe Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious...

  • Field Services Technician

    2 weeks ago

    Sydney, New South Wales, Australia Australian Bureau of Meteorology Full time

    APS Level 3 & APS Level 5, Ongoing / Non-ongoing- $61,449 - $83, % super Sydney, Darwin, Brisbane, Adelaide, Hobart, Melbourne, Perth, CairnsWe are seeking enthusiastic and qualified Electronics, Electrical or Instrumentation technicians or engineers, ideally with previous field experience for the Bureau's eight Operations Hubs around the country.APS...

  • Legal Administrative Assistants

    2 weeks ago

    Sydney, New South Wales, Australia Australian Government Solicitor Full time

    Legal Support roles, Melbourne Legal Administrative Assistants (APS3) and Legal Assistants (APS4) Ongoing (nonongoing positions may be offered)AGS is seeking expressions of interest for legal support roles in our Melbourne office.About usAustralian Government Solicitor (AGS) is the Australian Government's central legal practice and part of the...

  • School Learning Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • Customer Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities availableDCS is a great place to work, and it's not just us saying thatOur values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public...