Current jobs related to Manager, Premier Technical Account Management - Sydney, New South Wales - Zoom

  • Senior Business Services Accountant

    2 weeks ago

    Sydney, New South Wales, Australia Premier Professional Full time

    {"h1": "Senior Business Services Accountant Opportunity at Premier Professional", "p": "We are seeking a skilled Senior Business Services Accountant to join our team at Premier Professional. As a key member of our growing firm, you will play a critical role in preparing financial statements and tax returns for a diverse range of clients, including high net...

  • Senior Business Services Accountant

    3 weeks ago

    Sydney, New South Wales, Australia Premier Professional Full time

    Premier Professional is seeking a talented Senior Business Services Accountant to join a dynamic team. As a key member of a growing firm, you will play a crucial role in preparing financial statements and tax returns for a diverse range of clients, including high net worth individuals, partnerships, companies, self-managed super funds, and trusts.**Key...

  • Technical Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia ignite Full time

    Technical Account ManagerIgnite is seeking a highly skilled Technical Account Manager to join our team. As a key member of our technical team, you will be responsible for building and maintaining strong relationships with our external customers.Key Responsibilities:Act as the primary point of contact for technical issues, working closely with our technical...

  • Technical Account Manager

    1 week ago

    Sydney, New South Wales, Australia ignite Full time

    Technical Account ManagerIgnite is seeking a highly skilled Technical Account Manager to join our team. As a key member of our technical team, you will be responsible for building and maintaining strong relationships with our external customers.Key Responsibilities:Act as the primary point of contact for technical issues, helping to resolve problems and...

  • Technical Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia ignite Full time

    {"h1": "Technical Account Manager", "p": "At Ignite, we're seeking a skilled Technical Account Manager to join our team. As a key member of our technical team, you will be responsible for building and maintaining strong relationships with our external customers, ensuring their technical needs are met, and resolving any technical issues that may arise.In this...

  • Technical Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Stripe Full time

    About the RoleWe're seeking a highly skilled Technical Account Manager to join our team at Stripe. As a Technical Account Manager, you will be responsible for supporting our largest and most complex users, providing customized strategic consultations, and identifying opportunities to help businesses deliver more value to their customers.Key...

  • Technical Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Fenergo Full time

    About FenergoFenergo is a leading provider of Client Lifecycle Management (CLM) software solutions, empowering financial institutions to deliver a faster, compliant, and digital customer experience. With a global presence and a team of over 700 employees, Fenergo is a company that values collaboration, outcomes, respect, and excellence.Job SummaryWe are...

  • Technical Account Manager

    1 week ago

    Sydney, New South Wales, Australia Amazon Full time

    Job DescriptionAs a Technical Account Manager at Amazon Web Services, you will play a critical role in leading the success of enterprise support customers for software industries in building applications and services on the AWS platform.You will work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support...

  • Technical Account Manager

    1 week ago

    Sydney, New South Wales, Australia Fenergo Full time

    About FenergoFenergo is a leading provider of Client Lifecycle Management (CLM) software solutions, revolutionizing the way financial institutions utilize client and regulatory technology. With a focus on delivering a faster, compliant, and digital customer experience, Fenergo empowers financial institutions to succeed in the industry.Job DescriptionWe are...

  • Senior Technical Account Manager

    1 week ago

    Sydney, New South Wales, Australia CloudFlare Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our Global Customer Support organization at Cloudflare. As a Technical Account Manager, you will be the primary point of contact for our top-tier Enterprise customers, providing world-class dedicated support throughout the entire life of the customer partnership.As a member of...

  • Technical Account Manager

    4 days ago

    Sydney, New South Wales, Australia Fenergo Full time

    About FenergoFenergo is a leading provider of Client Lifecycle Management (CLM) software solutions, revolutionizing the way financial institutions utilize client and regulatory technology. With a focus on delivering a faster, compliant, and digital customer experience, Fenergo empowers financial institutions to succeed in the industry.As a global company...

  • Technical Account Manager

    6 days ago

    Sydney, New South Wales, Australia Fenergo Full time

    About FenergoFenergo is a leading provider of Client Lifecycle Management (CLM) software solutions, revolutionizing the way financial institutions utilize client and regulatory technology. With a focus on delivering a faster, compliant, and digital customer experience, Fenergo empowers financial institutions to succeed in the industry.Job DescriptionWe are...

  • Senior Technical Account Manager

    3 days ago

    Sydney, New South Wales, Australia CloudFlare Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our Global Customer Support organization at Cloudflare. As a Technical Account Manager, you will be the primary point of contact for our top-tier Enterprise customers, providing world-class dedicated support throughout the entire life of the customer...

  • Key Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Employers Mutual Management Pty Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Key Account Manager to join our team at Employers Mutual Management Pty Ltd. As a Key Account Manager, you will be responsible for managing a portfolio of large state-based employers and national personal injury accounts.Your primary focus will be on providing exceptional customer service,...

  • Senior Technical Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Okta Full time

    Unlock the Power of Identity with OktaAt Okta, we're on a mission to empower individuals and organizations to safely use any technology, anywhere, on any device or app. As a Technical Account Manager, you'll play a critical role in helping our customers achieve this vision.About the RoleWe're seeking a highly skilled and experienced Technical Account Manager...

  • Senior Technical Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia CloudFlare Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our Global Customer Support organization at Cloudflare. As a Technical Account Manager, you will be the primary point of contact for our top-tier Enterprise customers, providing world-class dedicated support throughout the entire life of the customer partnership.As a Technical...

  • Senior Technical Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Deputy Full time

    {"title": "Senior Technical Account Manager", "content": "Empower Businesses with DeputyAt Deputy, we're on a mission to build thriving workplaces where staff are engaged, customers are served well, and businesses thrive. As a Senior Technical Account Manager, you'll play a crucial role in helping our customers achieve strategic outcomes and grow their...

  • Senior Technical Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia CloudFlare Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our Global Customer Support organization. As a Technical Account Manager, you will be responsible for owning the post-contract end-to-end support experience for Cloudflare's most strategic customers. This role requires strong customer service and leadership skills, as well as a...

  • Premier Banking Manager, Barangaroo

    2 weeks ago

    Sydney, New South Wales, Australia HSBC Full time

    About the RoleWe are seeking a highly skilled and experienced Premier Banking Manager to join our team at Head Office Barangaroo. As a trusted advisor to our high net worth customers, you will be responsible for delivering exceptional customer service and providing comprehensive banking solutions.Main ResponsibilitiesCustomer Connection: Build strong...

  • Technical Account Manager

    3 weeks ago

    Sydney, New South Wales, Australia ignite Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Ignite. As a key member of our technical team, you will be responsible for building and maintaining strong relationships with our external customers, ensuring their technical needs are met and exceeded.Key ResponsibilitiesTechnical Issue Resolution: You will be the...

Manager, Premier Technical Account Management

4 months ago

Sydney, New South Wales, Australia Zoom Full time

RESPONSIBILITIES:

  • Coach & mentor your team of highly motivated Technical Account Manager (TAM) Professionals to develop customer engagement skills and competencies for our Premier Services.
  • Help manage, recruit, coach, train and develop a growing and energetic team of talented Technical Account Manager professionals ensuring all business processes, policies and work practices are followed to the highest standards.
  • Facilitating and owning experiences and being an escalation point to various crossfunctional teams at Zoom, on behalf of the customer.
  • Has an ability to help develop strategic team initiatives and KPIs for their respective TAM team and the Premier Services program.
  • Manage team to achieve quarterly goals and provide clear reporting on metrics.
  • Regularly assess team processes to proactively identify risk factors and new growth opportunities.
  • Identify underperformance and manage with senior support.
  • Exemplify an outcome/resultsoriented approach
  • Work with other team managers / leaders to help make datadriven decisions, regularly analyzing and improving upon team processes by identifying risk factors and growth opportunities.
  • Assist with high priority requests or issue escalations as needed.
  • Partner closely with the customer account team (Account Executive and Customer Success Manager) to drive and strengthen the customer relationship.
  • Partner with Customer Success Managers, Escalations Team and Service Engineers to help drive appropriate priority and responses for active Service Tickets.
  • Assist with customer escalations for items that require management involvement or attention.
  • Assist with sales questions and customer presentations, as necessary, to promote growth and renewals of the Premier Service Portfolio.

REQUIREMENTS:

  • Bachelor's degree in Engineering/Computer Science/Technology or equivalent years of experience preferred but not required.
  • 5+ years of management experience of a technical team in a customer facing organization.
  • 5+ years' working in SaaS Industry and/or Unified Collaboration experience required.
  • Previous Technical Account Manager, Client Service Management and/or Solutions/Sales Engineering experience is highly desired.
  • Project Management / PMP skills preferred by not required
  • Excellent communication, analytical skills & problemsolving skills, combined with the ability to provide quick resolution to problems.
  • Understanding of IP Telephony, SIP or H323, and Audio/Video codecs desired, but not required.
  • Understanding of the Unified Communication solutions such as Cisco/Tandberg, Polycom, Lifesize, Microsoft Lync/Office365 and/or Zoom solutions desired, but not required.
  • Able to analyze trends, understand metrics and present to upper management.
  • Great interpersonal skills with a positive attitude.
  • Outstanding verbal and written communication skills in English, including experience conducting executive presentations.
  • Ability to work independently with limited direction in a fastpaced environment.
  • Flexibility to travel.
We believe that the unique contributions of all Zoomies is the driver of our success.

To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

At Zoom, we care about our employees, their families, and their well-being.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

To view our benefits, click here.

About Us
Zoomies help people stay connected so they can get more done together.

We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind.

Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

LI-Remote