Partner Support Representative

2 weeks ago

North Sydney Council, Australia PassportCard Full time
New North Sydney office with amazing views, exceptional culture

  • Career progression opportunities, join our fast growing company
  • Great Salary + Super + Annual Performance bonus of up to 10% of base salary
  • Full training to set you up for success
  • Paid day off on your Birthday
  • Monthly company lunches
  • Company kitchen pantry
We are growing If you are an exceptional customer service representative wanting to grow and develop and further develop your career - this role is for you


Our wonderful Partner Support Team provides exceptional support and acts as the first point of contact for our brokers, business partners and our national BDM team.

We are looking for an experienced Customer Service Representative to develop and maintain relationships with our brokers.

About the role
To serve as the first point of contact for our brokers and partners delivering exceptional experiences through multi-channel support.

This role involves identifying opportunities to exceed service expectations, resolve issues efficiently and foster a strong sense of confidence and trust in PassportCard.


  • Serve as the first point of contact for all inbound enquiries from potential or existing brokers and business partners on matters related to products, renewals, process and system enquiries
  • Strive for first contact resolution, ensuring all issues are addressed effectively during the initial interaction
  • Use knowledge of our products and services to guide clients through resolution steps
  • Keep brokers informed of progress and maintain open communication
  • Develop and maintaining meaningful working relationships with our brokers
  • Promote the company ethos by providing an exceptional customer experience to your broker network

What we're looking for

About you

  • Previous customer services experience in a contact centre environment (ideally in the Insurance industry)
  • Selfmotivated and targetoriented with proven examples of meeting and/or exceeding KPIs
  • Exceptional customer services skills with an outstanding customercentric approach
  • Ability to promote products and services to meet the needs of our broker's and their respective clients
  • Empathic, dynamic and outgoing with excellent communication skills and the ability to build relationships
  • Analytical and problemsolving skills whilst working under pressure
  • The ability and willingness to take initiative
  • A reliable, punctual, loyal and willingness to be part of a team attitude

Who we are
PassportCard is the world's first & only travel insurance solution with instant pay outs for the most common claims.

That's what makes Passport Card different.


PassportCard Australia offers a rare opportunity for our employees to be part of an established organisation with strong international foundations, that is creating something unique and innovative in the Australian travel insurance market.


This translates into a flexible, dynamic and fun work environment where highly motivated, creative and driven people come together to make a difference, shape the organisation and make an impact.


Starting from the very top, we foster a culture of leadership, empowering staff and making a positive difference in people's lives through our presence.

We are there when customers need us most.

We truly operate like a family in a dynamic, empowering, trusted, creative and fun environment.


We genuinely believe in our unique products and what we do and are so proud to be game changers and path blazers, eradicating the current limitations and revolutionising the Australian travel insurance industry.


Our employee centric approach means we understand that when the needs of our employees are met, they ensure that the needs of our travellers and partners are met. We know each and every one of our team members is a valued individual with unique gifts and talents from whom our organisation can learn and grow.

If this opportunity excites you as much as it does us, we'd love to hear from you

Please click on "Apply" and attach your
cover letter and resume.

Salary:
$60,000.00 per year

Benefits:

  • Free drinks
  • Free food
  • Referral program

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • North Sydney, NSW 2060: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Have you worked in a call centre, or phone based role before?
If yes, how long?

  • This is an in office based role with stunning views. Based in North Sydney (right next to the railway station). Is this suitable for you?
  • What attracted you to this ad?
  • What is your expected annual base salary?

Work Authorisation:

  • Australia (required)

Work Location:
In person

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