Aviation Customer Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Citrus Group Full time

About The Company
Our client is the global leader for crew accommodation solutions, and they are changing the way businesses manage travel. Their technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience and we are looking for dynamic, creative, and tech savvy individuals to join the team.

About The Role
The Airline Support Specialist processes hotel and ground transportation reservations, transacting with hotel and ground transportation partners, whilst providing professional, courteous and friendly customer service to airline customers.

This role is perfect for those from the travel or aviation industry who are seeking to move into a corporate position. This role will be a onsite position directly with a Australia's largest airline.

This is a full-time role working Monday to Friday (including public holidays that fall on your rostered work days), alternating between Day shifts (6:00-4:00pm) and Afternoon shifts (12pm-10pm).

Duties:

  • Process hotel and ground transportation reservations, ensuring accuracy and timeliness in transactions with hotel and ground transportation partners.
  • Provide professional, courteous, and friendly customer service to airline customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Play a pivotal role in reflecting airline operational changes to clients, hotels, and transportation partners, ensuring seamless communication and coordination.


Skills & Experience

  • Knowledge of airline crew scheduling is highly advantageous
  • Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required
  • Excellent computer skills
  • Flexible work schedule including availability to work weekends and holidays
  • Ability to remain adaptable and build relationships with external stakeholders as well as internal team


Benefits

  • Salary Packaging up to 7% gross up value
  • Generous pro-rata leave entitlements – including up to an extra week of paid annual leave
  • Employee Assistance Program (EAP) – access to a comprehensive counselling service free to employees
  • A supportive, inclusive, and dynamic team environment
  • Training and development opportunities to maintain and expand your skill set
  • Working in partnership with leading international airline clients
  • Hotel discounts with our selected hotel partners

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