Customer Data Specialist

2 weeks ago

Sydney, New South Wales, Australia Gate Gourmet Full time
We're looking for motivated, engaged people to help make everyone's journeys better.

The Customer Data Specialist is a pivotal operational role that acts as the bridge between our Customers, Operational and Commercial teams ensuring that customer specifications are operationalised and meet service level agreements.


The Customer Data Specialist is responsible for the management of information and data into the relevant Customer & Internal systems and ensures the information is converted into actionable outcomes by liaising, leading and having a strong presence on the production floor.


This role will be responsible for the following:

  • Ensure operational (e.g. service, food and equipment) communications from Customers are communicated to the Unit in format that we can action.
  • Ensure Flight Check Sheets and plating guides are accurate and up to date for customer portfolio.
  • Regularly review Customer Portals for changes, information and complaints.
  • Coordinate customer complaint & delay investigations, provide corrective actions and manage replies to customers when required (via Customer Portals and via internal systems).
  • Validating information across internal systems, customer delivery notes and galley loading plans.
  • Review Inventory Management (according to Customer contract) with Warehousing.
  • Compilation of reports as required.

You will also:

  • Coordinate menu and site audits.
  • Assist to host client visits.
We are interested in speaking with individuals who possess:

  • Strong, multi-disciplined administration and co-ordination experience within a complex, deadline orientated, fast moving operational or industrial environment operating across 24 hours, 7-day operation with multiple departments/teams.
  • A handson operational background, preferably in aviation/inflight catering, manufacturing or logistics environment.
  • Strong verbal and written skills to effectively communicate across all levels of our business and customers.
  • A "cando" attitude with a strong work ethic, attention to detail and a sense of urgency.
  • TAFE Certificate 4/Associate Diploma or other qualification; preferred.
  • If you want to be part of a team that helps make travel and culinary memories, join us

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