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Account Executive, Smb, Anz

3 months ago

Sydney, New South Wales, Australia NICE Systems Full time
At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+.

And if you're like us, we can offer you the kind of challenge that will light a fire within you.


We are currently in a hyper growth period for organisations that offer their customers the ability to manage and optimize the customer experience and journey.

The number of CXO's on company boards has increased, there is a now a deeper understanding of how your customers experience directly impacts revenue, and increasingly customers are using a multi-channel, referral and review approach to guide their buying decisions.

You need to be considering a company to work for who is leading the CX market place for your next career move.


NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics.

NICE CXone provides the world's No.

1 cloud customer experience platform, NICE CXone, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.


NICE CXone is a part of NICE (Nasdaq:
NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

Position Summary

The SMB Account Executive is the first and primary customer point of contact selling into a defined sales territory.

The purpose of this position is to exceed quarterly quotas through the generation of new sales in contact center related products, and to provide an immediate response to all informational requests to NICE CXone.

This position qualifies prospective customers and sells them on the exceptional value of the NICE CXone suite of solutions.

An SMB Account Executive will effectively leverage all sales channels, and partners when necessary with the resources available to close business.


A Typical Day Might Include the Following:

  • Meets and exceeds a monthly quota of new revenue generated through the sale of NICE CXone software, voice, and data products to SMB and mid market sized businesses
  • Immediately responds to all informational requests from prospective customers of NICE CXone
  • Qualifies leads from all informational requests and is responsible to develop and drive lead to closure
  • Dedicates all efforts necessary to develop new opportunities within assigned territory through networking, cold calling, working with partners, following up with past prospects, and any other possible activities
  • Proactively work with Partners to outbound to prospective customer
  • Meet with Partners to generate interest, educate on the Nice CXone portfolio and review current pipeline with that Partner
  • Partners with all internal resources including the Marketing team on follow up to Marketing Leads and Presales team on deals in the pipeline
  • Effectively and efficiently logs sales interactions and revenue opportunities to forecast effectively within the NICE CXone contact management software tools
  • Attends meetings and trainings as required

You Need:

  • Exceptional communication and presentations skills that build confidence and credibility. Possess flexibility and confidence. Be able to articulate and confidently explain complex models in a clear simplified manner
  • Bachelors Degree in Business, Marketing, Communications or similar field or equivalent work experience required
  • 5+ years experience in sales
  • Solid understanding of needs analysis sales process
  • Excellent customer service skills
  • Strong understanding of sales environments
  • Proven track record of meeting/exceeding sales quotas
  • Experience in working with management software

Bonus Experience:

  • Software related sales preferred
  • Experience in VoIPrelated technology helpful
  • Flexible and able to work in a fast paced environment with mínimal supervision
  • Minimal amount of travel required

_About NICE _

  • NICE Ltd
(NASDAQ:

NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. _

  • Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. _
  • NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law._