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SMB Commercial Manager

2 months ago

Sydney, New South Wales, Australia Paypal Full time
Job Title: SMB Commercial Manager

We are seeking a highly driven commercial manager to join our Australian SMB team, responsible for portfolio management and driving SMB commercial initiatives.

About the Role

As a commercial manager, you will be responsible for developing and executing comprehensive strategies to drive user acquisition, activation, retention, and revenue growth for our SMB segment. You will analyze user behavior, market trends, and competitive landscape to identify growth opportunities and inform strategic decisions.

You will lead cross-functional teams to drive and execute on programs across the APAC region to deliver revenue and margin growth for the SMB segment. You will develop a deep understanding of the SMB business across Australia, including growth drivers, and monitor key metrics and KPIs to track progress against growth goals.

Key Responsibilities
  • Develop and execute comprehensive strategies to drive user acquisition, activation, retention, and revenue growth for our SMB segment.
  • Analyze user behavior, market trends, and competitive landscape to identify growth opportunities and inform strategic decisions.
  • Lead cross-functional teams to drive and execute on programs across the APAC region to deliver revenue and margin growth for the SMB segment.
  • Develop a deep understanding of the SMB business across Australia, including growth drivers.
  • Monitor key metrics and KPIs to track progress against growth goals.
Requirements
  • Experience at the forefront of the B2B sector with a passion for serving SMBs in an innovative and global environment.
  • Experience in leading and influencing large cross-functional teams to a clear outcome.
  • Experience in business case development, market and opportunity sizing, and preparing strategic recommendations for senior executives.
  • Demonstrated ability to simplify complex topics while not losing sight of details.
  • Combination of strategic thinking with hands-on execution.
  • Strong quantitative analytical skills, able to manage through data and insights to build compelling and innovative strategies.
  • Very strong customer focus, naturally including customer perspective in plans, decisions, and actions.
  • Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy, and business issues.
  • 3+ years working in a business strategy or commercial management capacity.
  • Excellent written and oral communication skills, with a natural talent for crafting and presenting compelling recommendations at C-level.
  • Experience in the fin-tech or payments space a plus.
About Us

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.