Head of Human Resource Management

2 weeks ago


Nudgee, Queensland, Australia Mercy Community Service Full time
Mercy Community has an opportunity for a

Head of Human Resource Management to lead the human resource functions of our People and Culture service. You will drive effective people and change management methodologies, lead ER/IR principles and practices, implement effective performance management frameworks, and will be instrumental in driving organisational effectiveness for increased employee engagement and capability, and to enhance a positive work culture. This role is offered on a

Permanent Full-Time basis.

The Role
Reporting to the GM of People & Culture, you will be a strategic and operational HR leader who will lead a team to support our operational service streams

Key responsibilities include:

  • Develop and implement policies, procedures, and practices to foster positive employee relations.
  • Work with the GM People and Culture and other relevant Executives to define and implement the optimal industrial instruments for Mercy Community.
  • Develop and execute an internal communication strategy to enhance employee engagement.
  • Lead and facilitate change management activities in line with the organisation's strategic objectives.
  • Act as a strategic partner to senior leaders, providing HR insights and guidance.
  • Create and oversee a team of HRBP's who will effectively support the people and culture requirements of operational and corporate service streams.
  • Motivate, uplift, and develop business partner capability with the aim to providing proactive and effective partnerships across the organisation.
  • Develop and implement performance management programs, including goal setting, performance reviews, and feedback processes.
  • Oversee effective reporting and compliance to ensure a single source of truth for all employee related matters.
  • Manage complex people issues as required.

About You


To be successful in the role you will hold tertiary qualification in Human Resources or a related field, with extensive experience in a strategic HR management role.

You will have experience in key operational HR areas such as performance management, employee relations, change management, compensation, and HR best practice.

This role will suit someone who can develop trusted and influential relationships with managers and employees.


You will have a strong knowledge of contemporary human resources practices to develop well informed, responsible, and innovative strategic solutions to all matters relating to HR.

You will have strong negotiation, interpersonal, consultation and communication skills to handle employee relations matters and collective bargaining. Your ability to prioritise workloads, deal with competing priorities, and work autonomously will be key to your success.

Why Choose to Work at Mercy Community
Mercy Community appreciates the important work that each person contributes to the success of our programs and services.

Our employees have access to a wide variety of excellent learning and development tools to continue their professional and personal development.

Being part of the Mercy Community team, means you have access to some fantastic benefits, such as we:

  • Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need saving you up to $144 if you need both cards
  • Provide you and your immediate family free, professional, and confidential counselling services. This includes specialised First Nations counsellors.
  • Provide the opportunity to increase your take home pay through the use of salary sacrificing and other packaging benefits up to $18,550 per annum is available to take advantage of.
  • Provide access to novated leases for a vehicle to help reduce our taxable income.

Next Steps

About Us
Mercy Community is a Catholic not-for-profit, compassionately inspiring and supporting people to live hopeful, connected lives within inclusive communities.

We support families and young people, people living with a disability, and older people, and live by our values of Compassion, Integrity, Dignity and Empowerment.


We have been providing services and support for over 150 years and our team operates across a network that encompasses urban, rural and remote communities.

Please visit our website to find out more about our dedicated team and the work we do.

  • Mercy is committed to Safeguarding taking actions to promote and ensure the welfare of children and adults at risk, protect them from abuse or neglect and supporting an awareness of whole community responsibility to help and protect all in need._


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