Support Coordindator

The National Disability Insurance Scheme (NDIS) supports people living with a broad range of physical, intellectual, and psychosocial impairments by providing packages of assistance. These packages outline a plan and budget that is able to be used, to access a range of supports a person needs. At times, understanding how this budget is utilised and allocated can be tricky, and this is where a Support Coordinator comes in

A Support Coordinator works directly with people receiving NDIS funding and their families, to remove any barriers in navigating their package and establishing supports. This assistance aims to build capacity and confidence around coordinating and managing their own supports, over time. A key ally in this person-centric model of service, you will provide support by:

- Ensuring funding is being utilised and allocated as per a person's NDIS plan.
- Developing networks of support service providers in the community, and **empowering **people to exercise their choice and control in their provider.
- Advocating for individuals and their families with **dignity, **communicating their goals and aspirations to their stakeholder team, and the National Disability Insurance Agency.
- Attending home and community visits to connect, build relationships and capacity, and ensure that the quality and value of the supports received, meets expectations.
- Ensuring all the necessary "paperwork" including case file notes and reporting is completed in a timely manner, to meet NDIS and sector requirements and guidelines.

The skills you need to be successful in this role include:

- An adaptable and flexible communication style that stems from a place of support, service, and **integrity**:

- Able to connect and build meaningful relationships, empathise with,** **and **empower **others
- An ability to manage and pivot comfortably between a variety of competing tasks
- Organisation; being meticulous with "paperwork" on a variety of online platforms. This includes reporting, recording notes, and other internal and external processes for follow up.
- Collaborating and problem-solving with internal and external stakeholders

If this role interests you, we currently have an opportunity for a full-time (Monday - Friday) permanent, Support Coordinator based out of **Nudgee**, in North Brisbane. As a guide, the salary on offer commences at a Level 4 under the SCHADS Award, which equates to $77,578 + 10.5% Superannuation + Benefits (as outlined below) per annum.

Any experience working in a similar role in the Care Sector or in Human Services where you have had experience in case management is ideal. However you must have a strong sense of **compassion **toward others and are keen to learn, grow and make a difference

**Why choose Mercy Community for the next step in your career?**
- Mercy Community appreciates the important work that each person contributes to the success of our programs and services. Being part of the Mercy team, means you have access to some fantastic benefits, such as we:

Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need - saving you up to $144 if you need both cards
- Provide you and your immediate family free, professional and confidential counselling services. This includes specialised First Nations counsellors.
- Provide the opportunity to increase your take home pay through the use of salary sacrificing and other packaging benefits -up to $18,550 per annum is available to take advantage of
- Provide access to novated leases for a vehicle to help reduce your taxable income.
- Depending on your role, you may also be eligible:

- For annual influenza and/or other vaccination reimbursements
- To receive pay bonus’ of $500 for successful employee referrals
- To cash out or purchase annual leave and to
- Take advantage of extra leave entitlements
- We also ensure all our employees have access to a wide variety of excellent learning and development tools, online and in-person, to continue your professional and personal development. This is kick-started with a thorough induction and orientation program as well as on-the-job planned support and guidance. We also ensure that you have access to broader long-term career pathways and opportunities across Disability Supports and in other programs and services right across Mercy Community.
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**Connect with us**
- Mercy Community is a Catholic not-for-profit organisation, that along with _
- the Sisters of Mercy Brisbane Congregation before us,_
- have been providing services across urban, rural, and remote Queensland for over 150 years. We live by our values of Compassion, Integrity, Dignity and Empowerment which inspires all the work we do supporting families and young people, people living with disability, and older people; to live hopeful connected lives within inclusive communities._
- Mercy is committed to Safeguarding - taking action to promote and ensure the welfare of children and adults at risk,