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Change Manager

3 months ago


Nudgee, Queensland, Australia Mercy Community Service Full time

At Mercy Community our mission is to support and inspire people in need to live healthy, connected lives within inclusive communities.

We are embarking on a period of transformation to provide solutions to drive improvements and efficiencies across our organisation. To support this journey, an opportunity exists for an experienced Change Manager to join our People & Culture team.

The Role


Reporting to the Project Manager, you will be instrumental in creating and implementing change management plans that maximise employee adoption of People & Culture system implementation projects and change initiatives.

We want someone who has done this before or can demonstrate how their experience will help lead the system change for our team members.


Your key responsibilities will include:

  • Creating comprehensive change management plans for each project or change initiative and then developing the resources that put these plans into action.
  • Developing the change messages and communications plans, stakeholder plans to support the new HRIS.
  • Working collaboratively with Mercy Community's Project team to integrate change management activities into project plans.
  • Working with the People & Culture Group to support organisational design and definition of roles and responsibilities.
  • Creating and managing the input, collation and output of the change management reporting systems for delegated projects.
  • Capturing data and defining and measuring success metrics, and reporting to the General Manager People & Culture and project stakeholders on monitoring change progress and reporting of issues or roadblocks.
  • Consulting and coaching project teams on change management.

About You
To be successful in the role you will hold tertiary qualification/certifications in Organisational Change Management or equivalent work experience.

You will understand key change management principles, techniques and tools, and have proven experience working with leadership in delivering HRIS change projects.

This role will suit someone who can develop trusted and influential relationships with stakeholders.


You will have strong negotiation, facilitation, consultation, and communication skills to guide others to move toward a common vision or goal.

Your ability to prioritise workloads, deal with competing priorities, and work collaboratively will be key to your success

Why choose to work at Mercy Community?
Mercy Community appreciates the important work that each person contributes to the success of our programs and services.

Being part of the Mercy team, means you have access to some fantastic benefits, such as we:

Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need - saving you up to $144 if you need both cards

  • Provide you and your immediate family free, professional, and confidential counselling services. This includes specialised First Nations counsellors.
  • Provide the opportunity to increase your take home pay through the use of salary sacrificing and other packaging benefits up to $18,550 per annum is available to take advantage of
  • Provide access to novated leases for a vehicle to help reduce your taxable income.

About Us
Mercy Community is a Catholic not-for-profit, compassionately inspiring and supporting people to live hopeful, connected lives within inclusive communities.

We support families and young people, people living with a disability, and older people, and live by our values of Compassion, Integrity, Dignity and Empowerment.


We have been providing services and support for over 150 years and our team operates across a network that encompasses urban, rural and remote communities.

Please visit our website to find out more about our dedicated team and the work we do.

  • Mercy is committed to Safeguarding taking actions to promote and ensure the welfare of children and adults at risk, protect them from abuse or neglect and supporting an awareness of whole community responsibility to help and protect all in need._