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Customer Experience Consultant
5 days ago
**The Opportunity**:
Veolia ANZ is seeking a Customer Experience Consultant to join our team based in Nudgee 4014. As the Customer Experience Consultant, you will play a crucial role in providing outstanding support and resolving a wide range of queries for our customers.
If you are someone with a strong background in customer service with excellent communication skills we want to hear from you
**What's on offer**:
- **
10 am to 6 pm shift | On site parking**:
- ** Training & development | On-the-job coaching | Supportive team environment**:
- ** Attractive remuneration package | Annual performance bonus | Wellbeing support**:
- ** A close knit team environment that prioritises inclusion and collaboration**:
- ** Opportunity to collaborate with and learn from a variety of departments across the business**
**What you'll be responsible for**:
- Maintain excellent relationships with internal and external customers and stakeholders
- Confirming and managing customer bookings
- Manage a variety of customer queries including; operations, quotations, subcontracting, price increases, complaints
**What you'll need to be successful**:
- Experience within a fast paced call centre environment desired but not essential
- Salesforce experience highly desired but not essential
- A positive, can do attitude with a strong focus on customer service
- Ability to work in a fast-paced, high-pressure work environment with rapidly changing priorities
**A Veolia Career**:
All of our employees are entitled to:
- Employee share plan
- Annual salary review with bonus
- Support to pursue educational and development opportunities
- Access to endless career options and pathways, Veolia promotes from within
- Employee Assistance Program (EAP)
- Bupa health insurance discount
- Corporate Discounts
- Fitness Passport
- Volunteer Opportunities
- Salary sacrificing (i.e. super, novated leases)
**We are a Circle Back Initiative Employer and commit to respond to every applicant.**
Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.
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