Customer Operations Team Member

2 weeks ago

Sydney, New South Wales, Australia Lite n' Easy Full time

Introduction:

Join Lite n' Easy and be part of our mission to create a healthier Australia

Description:


Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits.

We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle.

As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour.

What's in it for you?

Meaningful Work:
Help provide delicious, healthy meals to time-strapped individuals and those dedicated to wellness.

Supportive Environment:
Work alongside passionate individuals in our Eastern Creek office.

Benefits:
Enjoy perks like secure onsite parking, product discounts, and access to our free onsite gym.


The purpose of the Customer Operations Coordinator is to provide administrative support and exceptional service delivery to the NSW Customer Operations Team.


About the role:


Manage high volume outgoing and incoming mail - Print labels for mail, attach to envelopes, including menus, coordinate mail collections, facilitate courier collections, liaise with other business units to coordinate deliveries ensuring best service delivery to customers.

Oversee efficient coordinator of Courier Deliveries, liaising with drivers, printing labels, attach coupons to perishable labels, liaise with Production and Operations team.

Order menus via IPG, monitor stock on hand notify and coordinate replenishment.
Act as a liaison between Customer Operations and customers to ensure effective service delivery.
Manage process Download/Bug program function.
Update weekly checklists, including printing and distributing.
General administrative duties, including regular reporting.

What You'll Bring:

Highly motivated with a passion to learn, develop and continuously improve process and functions.
Ability to undertake a variety of office based administrative tasks.

Demonstrate strong administrative skills, coordination skills and excellent attention to detail, achieving a consistently high level of accuracy in all areas.

Ability to quickly become proficient with Lite n' Easy systems, processes and procedures.
Extremely well organised, with the ability to prioritise a changing 'to do' list and to use initiative as required.
Ability to build and maintain positive and productive working relationships with all stakeholders.
Comfortable working individually as well as part of the team.
Excellent written and verbal communication skills.
Effective time management.
Proficiency in MS Office.

Join Our Team


If you're an Australian Citizen or Resident with a passion for customer service and a drive to make a positive impact, we want to hear from you Take the first step toward a rewarding career with Lite n' Easy.

Lite n' Easy is an equal opportunity employer committed to diversity and inclusion.

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