Customer Experience Team Members

2 weeks ago

Sydney, New South Wales, Australia Scentre Group Full time

At Westfield we strive to make Christmas " a joyful experience for everyone" and keep the festive spirit alive for our customers.

Like Santa's little helpers, our team adds magic to the shopping journey, providing enhanced experiences through greetings, navigation, gifting solutions, Valet, car park assistance, visits to Santa, and surprise and delight moments.


_Your opportunity _


We are hiring for various Customer experience roles in our living centres, offering the perfect chance to spread the joy, shine, gain valuable experience, and kickstart your career with us.

Our Customer Experience team works across Concierge, Valet, and Car Park (dependent on the centre).

We focus on delivering the highest quality customer experience to hundreds of thousands of customers across Australia and New Zealand.

Our approach is people-first, ensuring unforgettable moments during the holiday season. So, bring your Christmas cheer and be a part of the magic that makes our customers' Christmas truly special

_So, what sets our team members apart? _

  • You love spending time with and helping people and ooze enthusiasm and positivity.
  • Always willing to go above and beyond for our customers and retailers, making a positive difference to their day.
  • Embody patience, empathy and know how to remain calm and resilient within a fastpaced retail environment.
  • Inquisitive 'think outside the box' and think on your feet.
  • You feel confident in providing assistance, directions, information, or for roles in the car park, traffic management and parking vehicles in a busy retail environment.

_Your checklist _

  • Commencement for these positions will be between September and October.
  • Recognising life commitments, we can offer adequate flexibility to work across a 7day week (Monday-Sunday) including Public Holidays
  • To be considered for a Valet position, a full open manual drivers' licence is required (international licenses accepted)

What we offer
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A collaborative, inclusive culture:

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Get the training you need to kickstart your Westfield career:

  • **Enjoy a minimum of two shifts per week, and during the bustling Christmas period, seize the opportunity to boost your hours and earn more

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