Customer Contact Team Operator

2 weeks ago

Sydney, New South Wales, Australia NSW Government -NSW Trustee and Guardian Full time

Customer Contact Team Operator


We are hiring a new full time Customer Contact Team Operator to join our team within the Customer Experience Division.

If you are a seasoned call centre operator who loves helping people, we need you to be the first point of contact for our diverse and often vulnerable customers.


  • Fulltime ongoing role working 35 hours per week.
  • Location: Sydney CBD. Flexible working options available
Clerk Grade: 1/2. Base salary $67,975 pa to $73,901 per annum plus super and annual leave loading.

About us
At NSW Trustee & Guardian, we protect, promote, and support the rights, dignity, choices and wishes of our customers.

Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives.

Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

About the division

The Customer Experience division provides a wide range of specialist support across NSW Trustee & Guardian divisions including customer advocacy support, service design, business development, marketing, brand, communications, and media services.


About the role

You will be responsible for providing quality and timely services to customers, stakeholders, service providers and members of the public.

You will demonstrate exemplary and professional customer service that align with our Customer Excellence Principles and ensure you meet service level agreements.

For more information about the position, view the role description

About you:

  • Previous experience working in a highvolume customer focussed call/contact centre and using computerised switchboards or similar systems
  • A strong communicator and able to understand customer needs and direct accordingly
  • Display exemplary customer service to a diverse range of diverse customer groups and external stakeholders
  • Can build rapport and relationships with a wide range of customers and colleagues
  • Are selfmotivated, and can work independently to meet KPI's
  • Can manage competing priorities whilst staying focussed on achieving our goals

Essential requirements

  • Ability to meet switchboard operators' hours, for the provision of NSW Trustee & Guardian services for internal and external customers, between 9:00am and 5:00pm, Monday to Friday.
  • Up to date COVID19 vaccination status and able to provide acceptable proof.

Our commitment to diversity

What we offer
NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose.

Other benefits of joining us include:

  • Work-life balance with flexible work options including flex leave
  • Leave options including 14 weeks' parental or adoption leave
  • Career development including study leave
  • Fitness Passport
Be part of something bigger. For more about joining us, visit the Careers page on our website.

How to apply

  • Submit a resume (maximum five pages)
  • Attach a cover letter (maximum two pages) addressing how you meet the focus capabilities, key knowledge, experience, and essential requirements specified in the role description.

Applications close: 11:59pm Sunday, 21 May 2023

Please note:

  • If you need an adjustment in the recruitment process or workplace, please let us know.
  • A talent pool may be created for future ongoing, temporary, and parttime roles, and is valid for 18months.

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