Customer Service/Administration Team Member

2 weeks ago


Sydney, New South Wales, Australia Launch Recruitment Full time

ABOUT THE ROLE
Based in Parramatta we have an opportunity for multiple Team Members to join a team providing support to internal and external customers and offer a seamless end to end process for their customers banking needs.

These positions are available for an immediate start on an initial 6-month contract with potential to go permanent. This is a fantastic entry level opportunity for someone looking to build a career.

A DAY IN THE LIFE:

  • Provide exceptional customer service to internal and external customers
  • Handle, escalate and follow-up customer queries, issues and complaints and use judgement to resolve customer concerns on the spot
  • Ensure daily work is prioritized and actioned within the required time frames
  • Action incoming email queues accurately and efficiently
  • Ensure compliance with all procedures, policies and guidelines
  • Identify continuous improvement opportunities


THE SUCCESSFUL CANDIDATE WILL HAVE:

  • Excellent customer service skills
  • Good problem solving ability
  • Highly computer literate and able to learn new systems quickly
  • Strong work ethic and time management
  • Police background check before commencement


These positions are initial 6-month contract opportunities paying $34.58ph+ super



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