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Casino Guest Services Agents

3 months ago

Gold Coast, Queensland, Australia The Star Entertainment Group Full time

As a Casino Guest Services Agent at The Star Gold Coast your role would be to enhance the experience of our members and guests every day In this role you will become an expert of the Star Club Loyalty Program, with extensive knowledge to be able to promote the Star Club member benefits and drive acquisition of new memberships.

You will also become an information hub to address a multitude of guest enquiries that encompasses all areas of our business.


What are we looking for?

  • Exceptional, worldclass standards in guest service excellence
  • Polished fivestar grooming and personal presentation
  • Computer literacy in Microsoft Excel and Word (with ability to learn other systems)
  • Flexibility to work across a 24/7 roster
  • A warm, naturally engaging personality that takes pride in delivering legendary service

What can we offer you?

  • 30% staff discounts across our awardwinning venues on all 3 of our properties
  • FREE buffet meal with a new menu every day at our Employee Dining Room
  • Uniform prepared and ready for you daily on property
  • An organisation that values diversity, teamwork and bringing your best self
  • Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

About us
The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ's at Atrium Bar & more It is a destination that offers relaxation and fun at the same time

Our Culture


The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.