Guest Service Representative
13 hours ago
Responsibilities:
* Process guest check-ins, confirm reservations, and issue room keys
* Manage payment types, including room charges, cash, checks, debit, and credit
* Answer and record guest calls, messages, and requests
* Coordinate with Housekeeping to track room readiness
* Communicate parking procedures and provide directions to guests
* Run daily reports and identify special requests
* Complete designated cashier and closing reports
Requirements:
* Hospitality-related course or experience in Front Office Operations
* Strong background in customer service or Front Office
* Availability for shift work on a rotated roster
* Excellent written and verbal communication skills
* Team player with a flair for guest experience
* Computer literacy in Microsoft Office and experience in Opera PMS a plus
Benefits:
* Unlimited career opportunities and development
* Generous accommodation and food and beverage discounts
* Recognition programs and hotel training opportunities
* Wellbeing and mindfulness programs
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
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