Guest Service Representative

13 hours ago


Gold Coast, Queensland, Australia Marriott International Full time
{"About the Role": "As a Guest Service Agent at Marriott International, you will be the face of the hotel, greeting and welcoming guests, and providing exceptional service from reservation to departure. Your strong interpersonal and communication skills will enable you to liaise with various departments and guests, ensuring a seamless experience.

Responsibilities:

* Process guest check-ins, confirm reservations, and issue room keys
* Manage payment types, including room charges, cash, checks, debit, and credit
* Answer and record guest calls, messages, and requests
* Coordinate with Housekeeping to track room readiness
* Communicate parking procedures and provide directions to guests
* Run daily reports and identify special requests
* Complete designated cashier and closing reports

Requirements:

* Hospitality-related course or experience in Front Office Operations
* Strong background in customer service or Front Office
* Availability for shift work on a rotated roster
* Excellent written and verbal communication skills
* Team player with a flair for guest experience
* Computer literacy in Microsoft Office and experience in Opera PMS a plus

Benefits:

* Unlimited career opportunities and development
* Generous accommodation and food and beverage discounts
* Recognition programs and hotel training opportunities
* Wellbeing and mindfulness programs

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
"}

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