![Stamford Hotels & Resorts](https://media.trabajo.org/img/noimg.jpg)
Front Office Manager
1 week ago
Job No:
STAM
Location:
Melbourne
About us:
Stamford Plaza Melbourne is perfectly located at the 'Paris end' of Little Collins Street in walking distance to theatre district, Collins Street boutiques and Melbourne's International sporting precincts including the MCG, Olympic Park Tennis and AAMI Park Soccer stadium.
Our guests can explore Melbourne's renowned laneways and rooftop bar scenes as well as many vibrant dining options, including Chinatown - all within minutes from the hotel.
The hotel is easily accessible to all major freeways, roads and Melbourne's extensive tram/train network, with Flinders Street station an easy 10-minute walk away.
We are a 308 all-suite hotel, with a dedicated, and vibrant team to support our Hotel operations.
We are now seeking to appoint a Front Office Manager to lead our Front Office department and be a key team member for our operational areas.
About the role:
The successful applicant will be responsible for:
Representing the Stamford brand with every guest interaction
Responsible for the smooth functioning of the operation of the Hotel
Ensuring the safety and security of guests, staff and hotel property at all times
Handling guest complaints and resolving issues in an efficient and professional manner
Participating in handover meetings, to ensure any issues are handed over to the next shift to ensure continuity of service
Meeting and assisting VIPs, groups and tours on arrival and departure
Coaching, leading and mentoring staff to deliver exceptional service
The successful applicant will have:
A qualification in Hospitality Management (desirable)
Current RSA, First Aid Certification and a current driver's license
Experience as a Fire Warden and First Aid Officer (desirable)
Experience with hotel booking systems - preferably Opera Cloud (desirable)
Exceptional attention to detail
Excellent communication skills (both written & verbal)
The ability to work under pressure and multitask
Ability to work independently and as part of a team
Excellent problem solving skills
Strong leadership skills with the ability to motivate employees to deliver a high standard of service
Commitment with flexibility to work mornings, evenings, weekends and public holidays
Proactive focus and shares a passion for the hospitality industry
Culture and Benefits
As a team member with us you can expect to receive:
Great opportunities for career development;
Complimentary Dry Cleaning
An attractive food and beverage discount program;
The opportunity to work with industry professionals in an exciting hotel environment.
How to Apply
If you believe you have the drive and skills to succeed in this role
spm
No recruitment agencies please.
Stamford Hotels & Resorts is an Equal Opportunity Employer.
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