Front Office Manager

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, Victoria, Carlton

Hotel: Melbourne Carlton (MELCN), 701 Swanston Street, 3053

Soon to open, Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne's Innovation District. The hotel's ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

The Front Office Manager is an integral part of the hotel leadership team responsible for all front office operations, ensuring that all standards and quality expectations are met, while inspiring and leading a team to deliver an exceptional guest experience.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

• Manage day-to-day operations and ensure the quality and standards of the hotel are met
• Assist guests arriving and departing the hotel through the check in and departure process
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
• Be an expert on the hotel and the surrounding area to exceed guest expectations
• Build and strengthen relationships with existing and new customers
• Understand and manager the department's operations to meet financial goals and objectives

What we need from you

• 1+ years' experience in hospitality preferably in a large hotel front office environment
• Great communication skills between colleagues and with our guests
• Problem solving, training and organizational skills
• Proficient in the use of Microsoft Office and Opera
• Proven ability to lead & develop a team, improve guest satisfaction & maintain standards
• A proactive approach to developing & maintaining strong relationships with internal & external stakeholders
• Strong organizational, written & communication skills, with strong attention to detail
• Ability to work in a fast-paced environment & prioritize workload
• Meet the legal requirements to live & work in Australia

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive accommodation discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive tams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, is one of the world's leading hotel groups we've made a promise that we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world.

Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect place to connect for business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also ideal for meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take the initiative and use their personality because they make a crucial difference to the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't meet every single requirement, but still believe you'd be a great for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Soon to open, Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne's Innovation District. The hotel's ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

The Front Office Manager is an integral part of the hotel leadership team responsible for all front office operations, ensuring that all standards and quality expectations are met, while inspiring and leading a team to deliver an exceptional guest experience.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

• Manage day-to-day operations and ensure the quality and standards of the hotel are met
• Assist guests arriving and departing the hotel through the check in and departure process
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
• Be an expert on the hotel and the surrounding area to exceed guest expectations
• Build and strengthen relationships with existing and new customers
• Understand and manager the department's operations to meet financial goals and objectives

What we need from you

• 1+ years' experience in hospitality preferably in a large hotel front office environment
• Great communication skills between colleagues and with our guests
• Problem solving, training and organizational skills
• Proficient in the use of Microsoft Office and Opera
• Proven ability to lead & develop a team, improve guest satisfaction & maintain standards
• A proactive approach to developing & maintaining strong relationships with internal & external stakeholders
• Strong organizational, written & communication skills, with strong attention to detail
• Ability to work in a fast-paced environment & prioritize workload
• Meet the legal requirements to live & work in Australia

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive accommodation discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive tams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, is one of the world's leading hotel groups we've made a promise that we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world.

Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect place to connect for business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also ideal for meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take the initiative and use their personality because they make a crucial difference to the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't meet every single requirement, but still believe you'd be a great for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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