Front Office Duty Manager

1 week ago


Melbourne, Victoria, Australia Pullman Melbourne Albert Park Full time
Company Description

Work Your Way to Albert Park

Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.

Why work for Accor?
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description:

We are looking for an experienced Front Office professional to join our team.

Reporting to the Rooms Division Manager, you will:

  • Lead a shift of Front Office professionals, ensuring our guest's experience is at the forefront at all times
  • Assist in developing, implementing and maintaining procedures for the Department and fostering a focus on guest engagement
  • Assist with the management of the team including training and development, ensuring the team's success
  • Handle complex guest queries and feedback
Does this sound like you?

  • Previous leadership experience in a hotel environment with proven success
  • A passion for hospitality and an enthusiasm for working with people from all over the world
  • Excellent time management skills
  • Strong communication and customer service skills
  • Desire to grow your skills and progress your managerial experience
  • Reliability & flexibility to work a rotating roster including evenings and weekends
  • Current Responsible Service of Alcohol (RSA) certification and First Aid certification (_or be willing to obtain_)
  • Experience working in night audit is advantageous

Qualifications:

A qualification in hotel or hospitality management will be highly regarded.

Software

Previous experience with a PMS is essential (Opera is desirable).

Additional Information

Diversity, equity and inclusion are paramount to us and our ambition is to attract, recruit, develop and promote talent.

  • Melbourne, Victoria, Australia Accor Full time

    Company DescriptionWork Your Way to Albert ParkSituated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.Why work for Accor?By joining Accor, every chapter...

  • Duty Manager

    2 weeks ago


    Melbourne, Victoria, Australia Hyatt Place Melbourne, Caribbean Park Full time

    SummaryAbout the RoleTo be the first point of contact for internal and external guests, whilst supporting the Hotel Manager daily. To oversee the Front Office operations and provide support as required.Your Core Purpose will be:Reporting to the Hotel Manager, the Duty Manager functions as the first point of contact for all internal and external guests, while...

  • Duty Manager

    1 week ago


    Melbourne, Victoria, Australia The Langham Full time

    Job SummaryDuty Manager/Assist the Front Office Management team with the daily management of the Front Desk, ensuring maximum guest satisfaction and efficiency of check in and check out. RequirementMonitor cleanliness and repair of Lobby, Front Desk and Back Office areas.Ensure room revenue is accounted for by monitoring departures report and that associates...

  • Duty Manager

    2 weeks ago


    Melbourne, Victoria, Australia The Langham, Melbourne Full time

    Job Summary . Duty Manager/Assist the Front Office Management team with the daily management of the Front Desk, ensuring maximum guest satisfaction and efficiency of check in and check out. Requirement . Monitor cleanliness and repair of Lobby, Front Desk and Back Office areas.Ensure room revenue is accounted for by monitoring departures report and that...


  • Melbourne, Victoria, Australia Crown Melbourne Full time

    (Job Number: MEL15505)Front Office ManagerCROWN PROMENADEAt Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence, and we work together. We uphold these values in...


  • Melbourne, Victoria, Australia The Langham Full time

    Job SummaryThe Langham, Melbourne is currently looking for a Director of Front Office to join our team.You will be responsible for the leadership of over 40 colleagues, as Director of Front Office you will by a key department head and assist the team in delivering excellent service to all of our guests, whilst achieving departmental goals and KPI's.This is...

  • Front Office Manager

    2 weeks ago


    Melbourne, Victoria, Australia Accor Hotels Full time

    Company DescriptionDiscover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.Nestledamongst lush greeneryonthe idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropicaland relaxingsanctuary, only ashort distance away from the vibrant, buzzing...

  • Front Office

    2 weeks ago


    Melbourne, Victoria, Australia u&u Recruitment Partners Full time

    Join a global fund management company as the Manager of Front Office and Events, located in Melbourne CBD.$90, ,000 package12-month fixed term contract with a possibility of extensionBonus leave entitlements and healthcare benefitsThe companyA global fund management company with over 20 years' experience in pension and superannuation fund investment and...


  • Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation AC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAdministering front office functions and supervising staff on a daily basis. Front office areas include...

  • Duty Manager

    1 week ago


    Melbourne, Victoria, Australia Hyatt Centric Melbourne Full time

    SummaryHyatt Centric MelbourneHyatt Centric Melbourne is the Centric brand's first hotel in Australia. The hotel is centrally located in the heart of the Melbourne CBD action, serving the perfect spot so you can explore your destination's hot spots, hidden gems, and local sounds.With 277 rooms, 180-degree view of Melbourne from our Langlands' Restaurant &...


  • Melbourne, Victoria, Australia SONG Group Full time

    Introduction:Who we areCLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2023 and beyond.CLLIX Apartments & Hotels provides modern and contemporary self-contained apartments across...

  • Duty Manager

    2 weeks ago


    Melbourne, Victoria, Australia Hyatt Corporation Full time

    Duty Manager - Front Office (Full Time) Grand Hyatt Grand Hyatt Melbourne AU - VI - MelbourneFront OfficeEntry Level ManagerFull-timeReq ID: MEL002988Local Summary About Hyatt At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to...

  • Duty Manager

    2 weeks ago


    Melbourne, Victoria, Australia Hyatt Full time

    SummaryAbout HyattAt Hyatt, we prioritize the well-being of individuals so that they can perform at their best. This care stems from a genuine sense of empathy and human connection. Our approach involves truly understanding and appreciating each person's individuality to create and provide tailored experiences. With a global presence encompassing over 590...

  • Front Office Manager

    2 weeks ago


    Melbourne, Victoria, Australia Mantra on Jolimont Full time

    If you're into sports + concerts and get a kick out of the sound of 100,000 cheering fans, you'll love working at Mantra on Jolimont, located right opposite the iconic Melbourne Cricket Ground (MCG) and within easy walk of Rod Laver Arena, Olympic Park Stadium, Fitzroy Gardens and the CBD. With 133 apartments together with our onsite restaurant Boundary Line...

  • Duty Manager

    1 week ago


    Melbourne, Victoria, Australia Wyndham Destinations Full time

    We Put the World on Vacation: At Travel + Leisure Co, our mission is simple:to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a...

  • Duty Manager

    1 week ago


    Melbourne, Victoria, Australia Ovolo Group Full time

    Founded in 2010, we're an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we've grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We've never been afraid to be...

  • Front Office Manager

    2 weeks ago


    Melbourne, Victoria, Australia MERCURE Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...


  • Melbourne, Victoria, Australia Novotel Melbourne on Collins Full time

    Company DescriptionWe are a contemporary style 4.5 star comfort hotel conveniently located in the very heart of Melbourne on fashionable Collins Street close to the Town Hall, Federation Square and retail and theatre districts. Featuring 380 guest rooms and suites, bar and restaurant, swimming pool and gym with 8 flexible conference & function venues feature...


  • Melbourne, Victoria, Australia Holiday Inn Full time

    Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Front Office Manager to take ownership of delivering exceptional first impressions to our guests for every stay. Your leadership will focus on delivering a strong guest engagement score alongside departmental revenue goals using a combination of existing...

  • Duty Manager

    2 weeks ago


    Melbourne, Victoria, Australia Grand Hyatt Melbourne Full time

    SummaryAbout HyattAt Hyatt we care for people so they can be their best. Care comes from an authentic place of _empathy_ and human _connection._ We do this by truly seeing people and getting to know them as _unique_ individuals, to enable us to design and deliver _personal experiences_.With over 590 properties around the world, our brands include: Andaz,...