Front Office Manager

2 weeks ago

Melbourne, Victoria, Australia Holmesglen Private Hospital Full time
Front Office Manager

  • Full Time 12 month contract (possibility of permanancy)
  • Holmesglen Private Hospital
Are you looking for a challenging yet rewarding position with an organisation that allows you to be a part of something bigger?

This is a 12 month contracted position with the possibility of permanency.


Enthusiastic individuals who can demonstrate proven experience in a management role, a commitment to patient care and customer service are encouraged to apply.


As the Front Office Manager your responsibilities will include:

  • Understanding of hospital administration processes from pre-admissions to discharge including informed financial consents, private health funding eligibility, patient accounts, billings, debtors collection, accounts payable
  • Rosters, staffing and supervision of staff including reception, preadmissions, discharges, billing, theatre bookings, Process review and ongoing change management
  • Handling of enquiries and complaint resolution
  • Experience in managing and leading a team
  • Direct reports (average 20 staff) may include catering and environmental departments
Holmesglen Private Hospital is a comprehensive 147 bed acute private hospital.


Our hospital offers highly specialised services including: 5 Wards, Intensive Care Unit and Coronary Care Unit, Emergency Department, 7 Operating Suites, Catheter Laboratory, Day of Surgery Admission and Day Oncology services.


Essential Criteria:

  • Promote a positive and collaborative team work environment and an efficient business culture
  • Assisting and coordinating internal and external audits
  • Sound knowledge and understanding of medical terminology
  • Excellent interpersonal, verbal and written communication skills
  • Exceptional organisational and time management skills as well as an ability to multitask
  • Professional and pleasant demeanour
  • Ability to develop positive relationships with a diverse range of people both internal and external
  • Willingness and ability to learn and complete new tasks and the flexibility to embrace change
  • Ability to work both autonomously and collaboratively within the scope of the role

Applications close: 2nd March 2023

For further enquiries:
Keryn Hopkins

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