Front Office Supervisor

1 week ago

Melbourne, Victoria, Australia SONG Group Full time

Introduction:

Who we are

CLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments.

CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2023 and beyond.

CLLIX Apartments & Hotels provides modern and contemporary self-contained apartments across Australia. Providing service excellence is our priority, ensuring our guests and residents alike receive a positive experience.


We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team.

When you join CLLIX Apartments and Hotels, we value your unique contribution.

Description:


This position offers the platform to showcase your customer experience skills in a new and luxury environment within the residential and strata space.


  • Assume front desk duties in the absence of a dedicated team member.
  • Manage the operations of the entire Front Desk Team.
  • Ensure the accuracy, efficiency and streamlining of procedures relating to front desk operations and procedures.
  • Report daily, or as required, to the Building Manager regarding the front desk operations including both successes and shortfalls in all aspects of operations.
  • Work closely with the Building Manager to communicate and resolve all issues concerning the property and its team.
  • Responsible for the accuracy and completion of daily banking.
  • Ensure cash banking is deposited into the Trust Account in the required timeframe.
  • Assist and work with the building manager to improve occupancy and ADR by communicating booking inflow and date availability effectively.
  • Report any wrongdoings/suspicious behaviour of other employees/hotel guests/ building residents as soon as reasonably possible to the appropriate manager.
  • Maintain a clean and safe workspace,
  • Schedule and maintain rostering of the team as required by the needs of the business, and in consultation with the Building Manager.
  • Any other reasonable duties as requested by Management.
  • Ensure the team is adhering to company policies and procedures.
  • Assisting with team meetings as per the Building Manager.
  • Maintain a high level of professionalism at all times.
  • Assist the Building Manager in additional Trust Accounting processes as required.

Skills and Experiences:

  • Graduate Preferred
  • Minimum 1year experience in a Front Office Supervisor capacity preferred
  • A Front Office Supervisor who is keen to step us a Front Office Manager
  • Experience with People Management.
  • Experience using reservation systems such as RMS 9+ and MS Office
  • Knowledge of Trust Accounting and RMS (preferable).

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