Front Office Supervisor

1 week ago

Melbourne, Victoria, Australia Internetwork Expert Full time

Traverse Alpine Group is seeking a dedicated and experienced Front Office Supervisor to join their team. As a Front Office Supervisor, you will be responsible for overseeing the front desk operations and ensuring excellent customer service for guests. Traverse Alpine Group is a leading hospitality operator known for delivering exceptional experiences in remote areas. If you have strong leadership skills, excellent communication abilities, and a passion for providing outstanding hospitality, we encourage you to apply for this exciting opportunity.

Responsibilities
  • Supervise and train front office staff, ensuring efficient and professional service
  • Handle guest complaints and requests, providing prompt resolution and high-quality customer service
  • Manage reservations and room assignments, ensuring accurate and timely processes
  • Monitor and maintain the front desk area, ensuring a clean, welcoming, and organized environment
  • Coordinate with other departments to ensure smooth guest experiences
  • Assist with checking guests in and out, ensuring accuracy of billing and guest information
  • Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests
  • Conduct regular audits to ensure compliance with policies and procedures
  • Prior experience in a front office supervisory or management role in the hospitality industry
  • Demonstrated leadership skills and ability to motivate and support a team
  • Proven customer service experience with excellent communication and problem-solving skills
  • Proficient in hotel management software and reservation systems
  • Attention to detail and accuracy in handling guest information and financial transactions
  • Flexible schedule, including weekends and holidays
  • Ability to handle difficult situations with composure and professionalism
  • Knowledge of local attractions and activities
  • High level of professionalism and a commitment to delivering exceptional hospitality experiences
  • Accommodation and staff meals are offered within our group at a fraction of the cost.
  • Live in an amazing ski in & ski out location in Falls Creek with an awesome group of staff who love life and the snow
  • Early/late starts + early/late finish roster times = more riding time
  • Be a part of a passionate group of hospitality staff who bring their best everyday to work and pickup some new skills
  • Choose a seasonal role for winter or for the right staff we can offer a year round role between our 8 venues (and growing) in Falls Creek (VIC), Bright (VIC) & Albury (NSW)

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