Front Office Manager

1 week ago

Melbourne, Victoria, Australia Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location Four Points by Sheraton Melbourne Docklands, 443 Docklands Drive, Melbourne, VICTORIA, Australia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a
Front Office Manager in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

_Position Summary_

  • Manage all aspects of the front office department, tending to the travellers and exceeding their expectations
  • Develop specific goals and plans to prioritise, organise and complete your work.
  • Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
  • Be an approachable and confident leader by providing comfort and support to the team
  • Plan and execute team building activities so associates feel part of the
    Four Points team
  • Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met
  • Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations
  • Build and strengthen relationships with existing and new travellers to enable future bookings
  • Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals

_About You_

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar managerial role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Selfmotivated, driven and energized in a fastpaced environment
  • Armed with smart solutions and a cando attitude

_Our Benefits:
_

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local.

As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters.

We provide exactly what guests need in an uncomplicated way.

If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team.

In joining Four Points, you join a portfolio of brands with Marriott International.

Be where you can do your best work,

begin your purpose,

belong to an amazing global team, and

become the best version of you.

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