Front Office Manager

1 week ago

Melbourne, Victoria, Australia Holiday Inn Full time
Our guests' memorable experiences have to start somewhere.

So why not with you? We're looking for a new Front Office Manager to take ownership of delivering exceptional first impressions to our guests for every stay.

Your leadership will focus on delivering a strong guest engagement score alongside departmental revenue goals using a combination of existing and newly introduced initiatives.


A little taste of your day-to-day:

  • Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
  • Engaging with guests to build personal relationships and remedy any complaints
  • Imbed the IHG One Rewards culture into your team and meet brand standards
  • Conducting regular front office inspections to ensure we're making the right first impression
  • Helping to prepare budgets and finding new ways to drive revenue from walkins and upselling at the front desk
  • Training team members on best practice procedures and taking the lead during an emergency or crisis
  • Leading a highly motivated team to grow their own careers with the hotel and IHG

What we need from you:

  • Minimum 1 year experience as a Front Office Manager or Assistant Front Office Manager within a busy hotel environment
  • Bachelor's degree / higher education qualification in Hotel Management is desirable
  • Solid understanding of hotel systems (Opera, PMS) and revenue management principles
  • Experience in rostering and efficient manning practices
  • Professional written and verbal communication skills
  • Unrestricted full working rights in Australia (sponsorship is not available)
  • Full Victorian Drivers Licence, First Aid certificate and RSA certificate

What you can expect from us:
We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including free onsite car parking, on shift meals, dry cleaning, mobile phone allowance, impressive IHG room discounts and some of the best training in the business.


Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.


IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.


Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week.

At Holiday Inn we thrive on making our guests stays brighter, helping them create memories that will last a lifetime.

Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.

So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn family.

Let's Go Further Together.


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today and let's #GoFurtherTogether.

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