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Night Manager

3 months ago

Sydney Olympic Park, New South Wales, Australia Accor Full time

Company Description

At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.

Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.

Job Description

Pullman at Sydney Olympic park is currently looking for an experienced Assistant Night Manager or Night Manager to join their Front Office team.

Reporting to the Front Office Manager, the Night Manager will be responsible for managing the overnight hotel operations. This is a hands on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards.

Duties will include but are not limited to;

  • Responsibility and accountability for the efficient operation of the Hotel overnight.
  • Cross check and balance work completed during the day for all outlets on shift.
  • Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.
  • Take and prepare room service orders.
  • Effectively handle guest complaints.
  • Ensure house security to include fire prevention and protection, health, safety and staff checks, detection of breaches of security and the laws by which the company is governed.
  • Maintain responsibility for the overall auditing and administration function of the night team.
  • Responsible for all other departments in the absence of their respective managers for the duration of the night time operation.
  • Be available at all times for guest queries.
  • Ensure the hotel is operating efficiently and according to hotel policy.
  • Participate in workplace consultation on matters pertaining to WHS, as required.

Qualifications

The successful candidate must have the ability to build Human Connections, and lead from the Heart.

A creative problem solver, you will demonstrate with ease your:

  • Adaptability to all tasks and enjoy a variety in your workload such as reception and concierge duties, financial reporting, room service, cleaning and maintenance responsibilities.
  • Ability to work night shifts (11pm-7:30am) across a rotating roster including weekend work and public holidays.
  • Enthusiasm to connect with guests and team members and to hear their story.
  • Excellent grooming and presentation standards.
  • Exceptional communication skills both written and verbal.
  • Superior attention to detail.
  • High level of computer literacy – Excel and Opera PMS experience preferred
  • Must hold of a RSA Competency Card
  • Must hold a current Australian First Aid and CPR card
  • Hold a current RCG card
  • Holding of an Australian Driver's License, manual driving skills is preferred.

Additional Information

You will be joining a fun, experienced and passionate workplace positioned in a precinct delivering world-class entertainment. We will provide you with uniform, career development opportunities and worldwide discounts in over 100 countries and access to discount with our numerous partners.

Interested? We'd love to hear your story.