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Night Manager
2 months ago
Hilton Sydney seeks a Night Manager to provide exceptional guest service and ensure seamless hotel operations during non-peak hours.
Key Responsibilities- Represent the General Manager and other Senior Managers in their absence, maintaining a visible presence in the hotel lobby and public areas.
- Manage guest complaints promptly and completely, ensuring a high level of customer satisfaction.
- Support the Night Auditor with Front Desk and accounting duties, producing nightly reports as required.
- Maintain awareness of all hotel areas, informing other departments of guest special requests and room changes.
- Implement security and emergency procedures as needed, maintaining current knowledge of all protocols.
- A degree, diploma, or formal certification in Hotel Management or equivalent.
- A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors.
- Current and demonstrated knowledge of health and safety and security procedures.
- Calm, efficient, and able to work well under pressure, with excellent interpersonal and communication skills.
- A laundered uniform provided to you.
- Free team member meals served fresh daily.
- 100 discounted travel nights per year for you, your friends or family to enjoy at any of our 7000+ hotels located in 122 countries and territories around the world.
- Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences.
- Flexibility so you can Thrive and make space for what matters most.
- Working alongside an experienced and dynamic leadership team in our hallmark property, this role provides an exceptional opportunity for growth and Hilton career progression.
Guest Services, Operations, and Front Office
