Night Operations Manager

6 hours ago


Sydney, New South Wales, Australia Hilton Worldwide, Inc. Full time

Job Title: Night Manager

Job Summary:

As a Night Manager at Hilton Sydney, you will be the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours. You will be responsible for maintaining current knowledge of all security and emergency procedures and managing the instigation of such procedures as required. You will also handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution.

Responsibilities:

* Be visible in the hotel lobby and other public areas
* Represent the General Manager and other Senior Managers in their absence
* Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
* Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution
* Ensure that all Guest complaints are managed promptly and completely
* Support the Night Auditor with all Front Desk and accounting related duties
* Produce nightly reports, as required
* Inform other departments of Guest special requests, including early/late departures and room changes
* Maintain awareness of all hotel areas

Requirements:

* Have a degree, diploma, or formal certification in Hotel Management or equivalent
* A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors
* Current and demonstrated knowledge of health and safety and security procedures
* Calm, efficient, and able to work well under pressure
* Excellent inter-personal and communication skills

What We Offer:

* A laundered uniform provided to you
* Free team member meals served fresh daily
* 100 discounted travel nights per year for you, your friends or family to enjoy at any of our 7000+ hotels located in 122 countries and territories around the world
* Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences
* Flexibility so you can Thrive and make space for what matters most
* Working alongside an experienced and dynamic leadership team in our hallmark property, this role provides an exceptional opportunity for growth and Hilton career progression

Job Type: Full-time

Location: Sydney, NSW

Industry: Hospitality

Job Category: Guest Services, Operations, and Front Office



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