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Night Operations Manager
2 months ago
Job Title: Night Operations Manager
Job Summary:
We are seeking a highly skilled and experienced Night Operations Manager to join our team at Hilton Sydney. As a Night Operations Manager, you will be responsible for overseeing the smooth operation of the hotel during non-peak hours, ensuring that all guests receive exceptional service and that the hotel runs efficiently.
Key Responsibilities:
- Be the first point of contact for any general management-related queries and overall hotel operations concerns that arise outside normal operating hours.
- Represent the General Manager and other Senior Managers in their absence.
- Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required.
- Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution.
- Ensure that all Guest complaints are managed promptly and completely.
- Support the Night Auditor with all Front Desk and accounting-related duties.
- Produce nightly reports, as required.
- Inform other departments of Guest special requests, including early/late departures and room changes.
- Maintain awareness of all hotel areas.
Requirements:
- A degree, diploma, or formal certification in Hotel Management or equivalent.
- A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors.
- Current and demonstrated knowledge of health and safety and security procedures.
- Calm, efficient, and able to work well under pressure.
- Excellent inter-personal and communication skills.
About Hilton Sydney:
Hilton Sydney is a leading hotel in the heart of Sydney, offering exceptional service and amenities to our guests. We are committed to providing a positive and inclusive work environment for our Team Members, and we are seeking someone who shares our values and is passionate about delivering exceptional guest experiences.
