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15 X IT Desktop Support Technician
3 months ago
Duties include, but are not limited to:
Responsible for incident management and request fulfilment of the end user devices
Queue management via the department's service management tool
Windows Operating System (OS) Administration
Build and preparation of Windows OS and Office 365 devices for deployment
Face-to-face user support and training (including for VIP staff)
Windows OS and Office 365 System Administration
Knowledge Base Development
Compiling and troubleshooting issues before progressing to Tier 3 teams, as well as working with the Tier 1 team
Providing videoconferencing support to departmental staff
Other duties as directed by representatives
Required skills and experience
Excellent verbal and written communication skills
Ability to work collaboratively within and across teams
Ability to quickly learn new processes and procedures.
Interested in career development, Self
- Development, training and furthering their career
Strong problem solving and troubleshooting skills with good attention to detail
Ability to multi-task and manage priorities
For further information please contact Jordan Willis at Clicks IT Recruitment on
At Clicks we embrace diversity, inclusion and equal opportunity.
AU$40 - AU$65 per hour + including Super
including Super
Type
Contract
Category
Project / Program / PMO support
Reference ID
BBBH73944
