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Desktop Support Specialist
2 months ago
We are seeking a highly skilled Desktop Support Specialist to join our team at Datacom. As a key member of our IT service delivery team, you will be responsible for providing exceptional technical support to our customers.
Key Responsibilities:
- Provide timely and effective technical support to customers, ensuring high levels of customer satisfaction.
- Assist new users with their IT hardware collection and setup, ensuring a seamless onboarding experience.
- Ensure new equipment, such as laptops and mobile phones, are up to date and deployment-ready prior to release to customers.
- Record all customer contacts in our IT service management tool, ensuring accurate and timely reporting.
- Communicate progress updates to customers, ensuring transparency and trust.
- Utilize tools and processes to deliver services to customers in accordance with service level agreements.
- Proactively manage and maintain customer infrastructure, ensuring optimal performance and uptime.
- Identify opportunities for service and process improvement, driving initiatives to enhance customer experience.
Requirements:
- Exceptional customer experience skills, with a focus on end-user services.
- Ability to prioritize work to ensure achievement of all service level agreements.
- Sound knowledge of laptops, desktop PCs, printers, media, and audio-visual equipment, BYOD, and mobility.
What We Offer:
- A dynamic and agile work environment, with opportunities for growth and development.
- A range of benefits, including social events, chill-out spaces, remote working, flexi-hours, and professional development courses.
- A flat-structured organization, where your contributions will be recognized and valued.
- The opportunity to work at the forefront of technology, helping Australia and New Zealand's largest enterprise organizations explore possibilities and solve their greatest challenges.