IT Support Specialist

5 days ago


Canberra, ACT, Australia ignite Full time
Job Opportunity: IT Service Desk Analyst and Desktop Support Technician

Ignite is seeking experienced professionals to fill the roles of IT Service Desk Analyst and Desktop Support Technician for one of our government clients.

Location and Duration

Location: Canberra (Interstate applicants will be considered)
Duration: ASAP until March 2024 with extension possibilities.

Citizenship Requirements

Australian Citizenship is mandatory, and a minimum baseline clearance is required.

ResponsibilitiesDesktop Support Technician
  • Manage incident management and request fulfillment for end-user devices.
  • Utilize cutting-edge service management tools to manage queues.
  • Administer Windows OS and Office 365 with troubleshooting expertise.
  • Provide face-to-face user support, including VIP staff.
  • Contribute to Knowledge Base development.
  • Collaborate with Tier 1 and 3 teams for comprehensive solutions.
  • Enhance departmental productivity through videoconferencing support.
Service Desk Analyst
  • Handle incidents and requests via phone, email, and ticketing.
  • Master queue management using cutting-edge tools.
  • Gain expertise in Windows 10 and O365 administration.
  • Provide basic user training and application support.
  • Contribute to Knowledge Base development.
  • Problem-solve and escalate effectively to Tier 2/3.
  • Enjoy a variety of tasks directed by the client.
Required Skills and Experience

Desktop Support Technician:
Excellent verbal and written communication skills.
Team player with rapid learning abilities.
Committed to personal and career growth.
Customer service enthusiast.
Sharp problem-solving and attention to detail.
Master multitasker with priority management.

Service Desk Analyst:
Strong communication, written, and verbal skills.
Team player with quick adaptability.
Thrive on learning and self-development.
Customer service enthusiast.
Sharp troubleshooting and attention to detail.
Skilled multitasker with priority management.



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