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IT Support Specialist

2 months ago

Canberra, ACT, Australia ignite Full time

Ignite is seeking experienced IT professionals to join our team as Desktop Support Technicians and Service Desk Analysts for a government client.

Location: Canberra (remote work options available)

Duration: ASAP until further notice

Citizenship Requirements: Must be an Australian citizen with a minimum baseline clearance

Job Summary:

We are looking for skilled IT professionals to provide technical support and assistance to our client's end-users. As a Desktop Support Technician, you will be responsible for:

  • Managing incidents and requests for end-user devices
  • Providing technical support and troubleshooting for Windows OS and Office 365
  • Collaborating with Tier 1 and 3 teams for comprehensive solutions
  • Enhancing departmental productivity through videoconferencing support

As a Service Desk Analyst, you will be responsible for:

  • Handling incidents and requests via phone, email, and ticketing
  • Mastering queue management using cutting-edge tools
  • Providing basic user training and application support
  • Contribute to Knowledge Base development
  • Problem-solving and escalating effectively to Tier 2/3

Requirements:

  • Excellent verbal and written communication skills
  • Team player with rapid learning abilities
  • Committed to personal and career growth
  • Customer service enthusiast
  • Sharp problem-solving and attention to detail
  • Master multitasker with priority management

What We Offer:

Ignite offers a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package.