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Desktop Support Specialist
2 months ago
At Leidos, we are seeking a highly skilled and experienced End User Support Representative to join our team. As a key member of our End User Services team, you will be responsible for providing corporate IT services to our staff, ensuring all desktop services are managed and supported effectively.
Key Responsibilities:- Provide technical guidance to assist with the resolution of issues and problems affecting the SOE environment.
- Work closely with the Service Desk and Infrastructure teams to deliver a high level of service to the AU business.
- Help address knowledge gaps within the End User Services team by providing coaching and documenting solutions.
- Form local testing of operating system upgrades as well as new peripherals and workstation models to ensure their compatibility with the global SOE.
- Demonstrated knowledge and experience with troubleshooting Windows domains and networks.
- Demonstrated knowledge and experience of client hardware and software deployment techniques.
- Moderate understanding and wide application of technical principles, theories, and concepts in the field.
- Demonstrated experience working within an engineering or project environment (preferably in the defence industry).
- Intermediate skills and experience in the use of MS Office and other relevant software packages and applications.
- Prior experience with Microsoft System Center Configuration Manager (SCCM) is highly desirable.
- Technical or relevant industry certifications, such as ITIL and for Microsoft products are highly desirable.
This role requires the successful applicant to be an Australian Citizen. If you do not already have a security clearance, we will look to sponsor up to an NV-1 level Australian Government Security Clearance.
At Leidos, you will be valued, included, and supported. We look forward to welcoming you to our team.
