Workforce Planning and Governance Support Manager

2 weeks ago

Council of the City of Sydney, Australia Westpac Bank Full time
Workforce Planning and Governance Support Manager

Analysis & Reporting (Banking & Financial Services)

Full time

Add expected salary to your profile for insights

The purpose of this role is to provide Partner Site leaders with the best planning and shifts to be able meet grade of service across all queues and intervals based on forecast demand.

Role Responsibilities:

  • Managing people and Customer priorities
  • Monitoring historical performance trends and implementing & executing tactical solutions
  • Quality control of team analysis
  • Work with governance manager to ensure reporting on production hours and interval attainment is accurate, in order to reduce financial risk and rework.
  • Daily FTE documentation and updating project financials and FTE impacts
  • Work with WFP on financials being aligned
  • Compliance SLA reporting
  • Work closely with key internal and external stakeholders to maximise efficiency and productivity
  • Run daily huddles with Partners on production hours and interval attainment
  • Provide governance support to Governance Partner Manager
  • Provide input into operational and service practices for Partnership Services to ensure consistency and alignment across different partners and adoption of best practice
  • Performance trend analytics, commentary and insights
  • Future insight, recommendations and forecasting

What's in it for me?

You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

  • Ideally two years Workforce Planning/Management, with an extensive understanding of workforce management methodologies, tools and techniques.
  • Experienced in Power Bi and report building

What is it like to work there?

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email .

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call Option 2.3 or email

Please ensure you have spoken to your People Leader before submitting your application.

Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants.

Westpac is Australia's oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services. Through our unique portfolio of brands comprising Westpac, St.George, Bank of Melbourne, BankSA, BT and RAMS we serve over 13.9million customers.

Westpac is Australia's oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services. Through our unique portfolio of brands comprising Westpac, St.George, Bank of Melbourne, BankSA, BT and RAMS we serve over 13.9million customers.

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Perks and benefits

Flexible working arrangements

Leave to support lifestyle and wellbeing

Family first

Gender affirmation/transition leave

Sorry business leave

Health and wellbeing

Discounted banking products and services

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