Workforce Planning and Governance Support Manager

2 weeks ago

Sydney, New South Wales, Australia Westpac Banking Corporation Full time
Workforce Planning and Governance Support Manager

How will I help?


The purpose of this role is to provide Partner Site leaders with the best planning and shifts to be able meet grade of service across all queues and intervals based on forecast demand.


Role Responsibilities:

  • Managing people and Customer priorities
  • Monitoring historical performance trends and implementing & executing tactical solutions
  • Quality control of team analysis
  • Work with governance manager to ensure reporting on production hours and interval attainment is accurate, in order to reduce financial risk and rework.
  • Daily FTE documentation and updating project financials and FTE impacts
  • Work with WFP on financials being aligned
  • Compliance SLA reporting
  • Work closely with key internal and external stakeholders to maximise efficiency and productivity
  • Run daily huddles with Partners on production hours and interval attainment
  • Provide governance support to Governance Partner Manager
  • Provide input into operational and service practices for Partnership Services to ensure consistency and alignment across different partners and adoption of best practice
  • Performance trend analytics, commentary and insights
  • Future insight, recommendations and forecasting

What's in it for me?
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.

This includes leave to organise adoptions, surrogacy, and foster care arrangements.

And we continue to pay your super contributions while you take all the time you need to get your new family settled.


What do I need?

  • Ideally two years Workforce Planning/Management, with an extensive understanding of workforce management methodologies, tools and techniques.
  • Change Management experience
  • Experienced in Power Bi and report building

What is it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.


We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us.

We will even pay you to do volunteer or community work.


As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.


How do I apply?
Start here. Just click on the
APPLY or button.

Do you need reasonable adjustments during the recruitment process?


Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants.

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