Accounts Receivable Officer

2 weeks ago

Mackay Regional, Australia Officeworks Ltd Full time

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Title: Accounts Receivable Officer

Location:

Chadstone, Victoria, AU

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we're focused on delivering a wide range, low price and great service. We're about inspiring new ideas and thinking outside the box. We're about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We're about teaching a customer something new and supporting the community. We're about making a difference.

About the role

Do you have a background in accounts receivable or collections and thrive on providing outstanding customer experiences and outcomes? Join our Finance team as an Accounts Receivable Officer and join a supportive team culture.

Working as part of the accounts receivable function, you will collaborate with your team, building relationships and together be responsible for supporting and administering Officeworks 30 day accounts including, opening new accounts, responding to inbound customer queries, reviewing credit limits, allocating payments, refunds and collection calls all with a client centric approach and in a timely manner.

We offer great flexibility working in a hybrid working model, where you will be in the office 2-3 days per week and the rest of your week from home.

As an Accounts Receivable Officer, you will:

  • Provide excellent customer experiences with every call, answering and responding to inbound customer queries
  • Place a focus on first call resolution and problem solving to find a solution
  • Displaying empathy, understanding and a customer centric mindset, you will follow up on outstanding debt in accordance with our collections procedures
  • Open new accounts, review credit limits, refunds and allocate payments
  • Assist with the setup of new vendors
About you

You pride yourself on proving exceptional customer experiences with every interaction, your attention to detail, ability to plan and prioritise along with your self-motivated nature will see you excel in this role. In addition, you will have:

  • Experience in an Accounts Receivable, collections or a similar role
  • Previous experience in a customer contact role, with experience in an inbound or outbound calling environment an advantage
  • Knowledge of computerised invoicing and debtors accounting systems
  • The ability to communicate effectively with various stakeholders
  • Excellent communications skills with the ability to problem solve and ensure customer needs are met
  • SAP experience is a bonus
Our culture

It's all in a day's work when you're part of the Officeworks community – where you're not defined by who you are, but what you can do. We celebrate our teams' uniqueness by offering the below to the Officeworks family:

  • An inclusive, diverse, and supportive environment.
  • Flexible working arrangements to best support your individual needs.
  • A key focus on wellbeing and safety.
  • Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
  • Ongoing training and development opportunities to progress your career.
  • Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

Officeworks is a 'Circle Back Initiative' employer – we commit to respond to every applicant.

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