Metering Program Lead

2 weeks ago

Brisbane, Queensland, Australia Queensland Urban Utilities Full time

About Us
At Urban Utilities, we exist to enrich quality of life.

We're responsible for delivering world-class drinking water and wastewater services to the growing communities of Brisbane, Ipswich, Lockyer Valley, Somerset and Scenic Rim.

We're also planning ahead so that we all can live, work, and build around water, now and for decades to come.

This brings exciting opportunities to capture, and plenty of complex challenges to get stuck into.

At the heart of everything we do is genuine care: for each other, for our customers and communities, and for the environment.

We're there when our customers need us - whether it's a simple shower or flush of a toilet, major infrastructure works or new residential developments.

Our head office is in Fortitude Valley, Brisbane, but our employees work all over SEQ - including at our SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge and Bundamba, and wastewater treatment plants located across our region.


About The Role

We have a brand-new opportunity for a
Metering Program Lead in our
Customer Delivery Group that sits within Service Delivery.

As the primary interface with Urban Utilities Customers, the Customer Delivery Group is accountable for delivering accurate and timely bills to 625,000 customers in our service territory every quarter, managing all associated customer interactions, first response to faults & emergency, customer complaints, privacy and case management, and Urban Utilities' 500,000+ network of water meters.

In this role, you will provide high level advice and direction to Sporting and Community Clubs to ensure customers' metering arrangements meet their current and future water supply needs, while realising any cost savings that can be achieved through billing tariffs and grants.


Key Accountabilities

  • Develop and implement relationship management plans for complex existing customer accounts toidentify and build relationships with relevant decision makers and influencers to support mutually beneficial outcomes
  • Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing highquality professional services to support in delivering business strategy and plans.
  • Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.
  • Plan and manage the delivery of projects within an area of professional expertise, using an appropriate project management methodology to give assurance that intended outcomes are achieved.

About You

  • Demonstrated extensive experience in managing complex customer accounts and providing solutions to meet the customer and business needs.
  • An in depth understanding of sporting and community organisations
  • Internal and External Stakeholder Management experience, including at Clevel
  • Experience in developing and executing relationship management and project management plans
  • A solid understanding of the water industry and water metering would be desirable

Why Join Us?
We work in a community, not a company.

We're 'all in' when it comes to diversity, equity, inclusion and belonging, as we strive to reflect the communities we serve.

We want our people to feel valued for who they are, celebrated and able to bring their whole self to work.

We know our people don't just have roles with us - they also have roles within their families, homes and communities.

We're proud to offer several benefits to strengthen these aspects of life such as flexible working options, generous paid parental leave and other extended leave entitlements, study assistance policies and our health and wellbeing reimbursement initiative.

Position description - Service Delivery - Metering Program Lead

This is a 12-month contract opportunity.

Applications close at 5pm on March 1st.

Advertised: 14 Feb 2023 E. Australia Standard Time

Applications close: 01 Mar 2023 E. Australia Standard Time

Job Types:
Full-time, Contract

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