APS5 Service Guidance and Practice

1 week ago

Newcastle, New South Wales, Australia Chandler Macleod Full time

Job Description
About the Company:
Our Federal Government Client is looking for a skilled APS5 Service Guidance and Practice professional. This role operates under limited supervision to handle moderately complex to complex tasks, following legislation, policies, procedures, standards, methodologies, and precedents.

This is a 12-month Labour hire opportunity based in either the Newcastle or Geelong Office.

About the Role:

  • Researching, drafting, and updating internal and external guidance with a strong participant focus that mirrors the Agency's policy positions and aligns with plain English and accessibility standards.
  • Interpreting the policy and legislative landscape within the branch.
  • Developing or revising guidance material based on participant and external stakeholder input.
  • Understanding the participant pathway stages, specific participant groups, and the technical processes in SAP CRM and PACE business system requirements.
  • Providing expertise on service delivery, procedural guidance, practice implementation, and operational issues to enhance the participant experience.
  • Contributing to ongoing improvement, upholding best practices and fostering innovation within the branch.
  • Effectively managing multiple priorities while upholding high work standards, governance protocols, accuracy, meeting set deadlines, and fulfilling other assigned duties.

Additional Skills
Desirable Skills

  • Research and Analytical Skills: Ability to thoroughly research and analyze policy and legislative documents.
  • Communication: Exceptional written and verbal communication skills to craft clear and concise guidance materials.
  • Technical Proficiency: Familiarity with SAP CRM and PACE business systems.
  • Attention to Detail: Strong focus on detail and precision in all tasks.
  • Problem-Solving: Effective problem-solving abilities to interpret complex policy and legislative requirements.
  • Team Collaboration: Skill in working well in a team setting and managing relationships with diverse stakeholders.
  • Time Management: Excellent time management skills to handle multiple priorities and meet deadlines.
  • Proactive Approach: Actively identifying opportunities for continuous improvement and innovation within the branch.

Benefits:

  • ASAP start pending Federal Police Clearance
  • 12-month temporary assignment
  • Full-time hours Monday to Friday
  • Locations: Newcastle and Geelong
  • $55.24 per hour + super

*** Please note the successful candidate must be an Australian Citizenship holder ***

Role closes for applications on 12/6/24

If you are interested in this opportunity, please click 'APPLY' now.

At Chandler Macleod, we are dedicated to building a diverse workforce where everyone is valued. We welcome applications from Aboriginal and Torres Strait Islander peoples, women, individuals with disabilities, and the LGBTIQA+ community. Read more about our commitment to diversity and inclusion.

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