Clinical Practice Officer

2 weeks ago

Newcastle, New South Wales, Australia Hudson Australia Full time

The Clinical Practice Officer (CPO) is responsible for managing the centre operations and any support functions allocated to the position.

The Clinical Practice Officer provides support in areas of financial, human resource, property and contract management and works within a quality improvement framework.


The role:

-
Must be an Australian Citizen:

  • Monday
  • Friday, Full time (37.5 hours)
  • APS4 level equivalent: $44 p/hr + Super
  • Based in Newcastle, NSW
  • 12month contract with possible extension

DUTIES:

  • In Centre Counselling Support: Deliver a professional, efficient and welcoming reception service
Client appointment and SMS reminder service

Counsellor support:
diary management, room bookings, administrative support

  • Service Delivery Support (allocated functions may include the following tasks)

Outreach:
billing and invoicing, recruitment and on boarding support, compliance and audit checks, reports

Groups:
compliance and audit checks, event management, reports

Community Engagement:
event management, resources, reports

  • Office Management and Executive Support
Assist the Practice Manager in the supervision and work allocation to Service Support Officers

Assist the Practice Manager in the management of the centre's property, resources, assets and IT requirements

Provide secretariat and administrative support for the region's meeting schedule

  • Finance and Contract Management
Assist with managing contracts and associated documentation

Manage the region's clinical supervision contracts, official orders and attendance/invoice register

Reconcile credit cards and ensure regional invoices are processed accurately and timely

KEY SKILLS AND ATTRIBUTES:

  • Communicate in an effective way
  • Research and make sound decisions using appropriate judgement
  • Analyse and evaluate customer needs, requesting support as appropriate
  • Tailor services to customers
  • Understand and make connections with community, government and other services
  • Have the ability to prioritise work load and multi‐task
  • Collaborate with other staff in immediate work area, across a virtual team and with other areas of the department
  • Support and train others, undertake ongoing training
  • In the context of a clinical team composed of allied health professionals, identify, respond to and escalate customer aggression and/or customer interactions
  • Work in and adapt to a changing environment
  • Demonstrate a high level of relevant computer literacy skills
  • Commitment to holistic customer service

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