Service Guidance and Practice Officer

2 weeks ago

Newcastle, New South Wales, Australia DFP Recruitment Full time
  • Federal Government opportunity in Newcastle
  • Initial 12-month contract with the possibility of extension
  • $55.24 per hour + super
The Role
The APS5 Guidance Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position.

Responsibilities may include but are not limited to:
  • Researching, drafting, developing and updating internal and external guidance material while ensuring that they comply with standards for plain English and accessibility.
  • Interpreting the policy and legislative environment the branch operates in.
  • Developing or updating guidance material in response to participant and external stakeholder feedback.
  • Understanding the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements.
  • Providing service delivery knowledge and advice about procedural guidance, practice implementation and operational matters.
  • Contributing to continuous improvement, maintaining best practice and innovation in the branch.
The successful candidate will be able to demonstrate the following:
  • Excellent communication with internal/external stakeholders. Represent work area in guidance development.
  • Interpret and draft clear guidance material from policy. Simplify complex information.
  • Managing multiple priorities while maintaining high work standards, governance protocols and accuracy.
  • Meeting defined timeframes and performing other duties as requested.
  • Operate under limited direction, following policies.
  • Desirable: Confluence and JIRA experience.
To Apply:
In order to be considered applicants are required to hold an Australian Citizenship.

If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Ankita on for more information.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy not submit any sensitive personal information in your resume.

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